Manager, MDC Operations - Digital Enablement & Product Owner

ansformation program, ensuring functional workstreams are embedded in the operations of the business, to drive stakeholder adoption of processes and the tech that enables them.

• Own and manage digital enablement tools and processes as products, ensuring continuous improvement and alignment with business goals.

Role Responsibilities

• Lead the implementation and adoption of new tools to improve Performance Management and PDCA cycles (i.e. PDCA dashboards), in partnership with Digital & Technology (D&T) and Insights teams.

• Provide a strategy for cohesive internal content and deployment across tech platforms (i.e. Gemba App, Salesforce Retail Automation, Connect, The Bridge) and lead execution of content refresh with Brand and Market Development & Commercialization (MDC) Teams.

• Play a critical role in the development and implementation of the Salesforce Retail Automation (SRA) Tool, in partnership w/D&T, Change Management & Vendor partner.

• Provide input that drives future enhancements and adoption of the Gemba app, enabling insights into action.

• Partner with Change Management team on implementation of Business Transformation action plans.

• Partnership with Commercial Capabilities to ensure digital enablement embedded in capabilities programming like Sales Mastery, in partnership with D&T.

• In partnership with D&T (Digital and Technology) Team, act as the product owner for digital enablement tools, defining product vision, strategy, and roadmap.

  • Gather and prioritize product requirements, working closely with stakeholders to ensure alignment with business objectives.
  • Monitor and analyze product performance, making data-driven decisions to enhance user experience, drive adoption and realize value.

• Strong collaboration with Brand, Sales, MDC, D&T and Founders Institute teams to drive simplification and agility within the Ops digital enablement space.

• Explore new digital enablement opportunities that may contribute to the overall success and growth of the US business as well as support MDC Operations strategic initiatives, as they arise.

Qualifications

• 5+ years of cross-functional experience in sales and marketing

• Alc Bev experience mandatory, including strong understanding of the 3-tier system and Alc Bev sales

• Comfortability with digital/technical language and formal project management processes

• Experience in digital product management, including defining product vision, strategy, roadmap and improvements

• Strength in both strategic-thought leadership and execution

• Strong communication and collaboration skills to engage with cross-functional teams and stakeholders

• Ability to analyze and synthesize insights to identify actionable opportunities

Salary Range - The salary range for this role based in Chicago is $105,000 to $120,000 along with an annual bonus, 401K match, profit sharing, and medical and wellness benefits. The salary range is commensurate with the candidate's location, experience, and skillset.

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant's skills and experience.

Nearest Major Market: Chicago
Job Segment: Operations Manager, Marketing Manager, User Experience, Project Manager, Performance Management, Operations, Marketing, Technology, Human Resources