Trade & VIP Experience Manager

internal teams and external vendors/partners to implement best in class Trade and VIP hospitality experiences

• You will be the leader in delivering custom experiences for Trade and VIP partners

• Executional excellence in the performance of these brand building programs

• Work collaboratively with the Consumer Experience Manager in the training and continuing education of Bourbon Specialist Team

• Create, implement, and find ways to continuously improve customer experience from booking to departure

• Responsible for reviewing all incoming Trade/VIP requests and compiling background information to best tailor the experience to the group

• Collaborate with hospitality managers to create, plan, and execute luxury experiences

• Identify and communicate notable groups to distillery and commercial leadership when applicable

Qualifications

• Minimum 5 years' successful operations and marketing experience in the Spirits industry

• Minimum 3 years of people manager experience

• Highly energetic and motivating person - capable of building and championing Suntory Global Spirits' goal of being "The World's Most Admired Spirits Company."

• Strong organizational and problem-solving skills with the ability to prioritize workload and manage multiple tasks

• Ability to work under pressure, balancing multiple projects in a fast-paced environment

• Extremely strong communication (written and oral)

• PC application proficiency in the areas of Microsoft Excel, Outlook, PPT, and Word

• Understanding of spirits industry business acumen, including knowledge of the three-tier system

• Robust knowledge of the American Whiskey category

• Proven self-starter with a track record of driving results

• Education- College Degree Required

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