#R95109
the development of key mechanisms that support agile delivery
Collaborates between interdependent groups to troubleshoot and resolve technical issues and cross-team dependencies
May sometimes provide hands-on assistance with exceptionally complex technical solutions, operating as a senior engineer
Engages with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirements; facilitates estimation of costs and effort of work items
Ensure the engineering and technical considerations are accounted for in team rituals
Ensures that the delivery team commits to achievable and realistic goals and includes the entire team in the estimation / planning process to obtain diverse perspectives
Leads the technical design of the products or platforms and ensures that the prescribed architecture, security, development best practices, and agile best practices are adhered to
Mandatory Experience:
Bachelor's degree in CS or 5-7 years of software development experience, including 1 year in a dev focused leadership role
8+ years of experience in developing and supporting high performance and highly scalable applications in an agile environment, depending on education
Extensive hands-on experience with the underlying technologies of product/platform (programming languages, databases, application integration etc.)
Strong understanding of Scrum, Lean, XP, Kanban and other agile development techniques
Fluency in DevOps, including continuous integration, continuous deployment / delivery, configuration and containerization, infrastructure as a code, and monitoring
Competencies:
Demonstrated "agile-development" mindset with strong customer-focus & results-orientation
Flexible mindset and demonstrated ability to grow skillset and work across the full technology stack
Excellent technical and analytical skills to discuss problems, analyze solutions and enable improvement
Excellent communication skills to effectively manage key business stakeholder relationships
Highly proficient in teamwork and collaboration skills
ADDITIONAL DUTIES AND RESPONSIBILITIES:
In-depth technical knowledge of ServiceNow platform and modules including the ITSM, ITOM, and ITAM (HAM & SAM) modules; HR module a plus
Experience with CMDB, including implementing and maturing the CMDB practice
Experience with new ServiceNow module deployment
Experience with ServiceNow upgrades and health checks
Experience integrating other systems and apps with ServiceNow
Development of ServiceNow roadmap
Lead a team of developers; perform code reviews, mentor less experienced team members
Performs analysis of impacts for new requirements
Contributes to governance processes, including Cyber Security
Stays current on ServiceNow products and applicable integrated technologies
Technical liaison with ServiceNow
Liaises with platform and other third-party vendors
Participates in Quarterly Business Reviews both internally and with the platform vendor
Experienced with ITIL practices; promotes ITIL practices
Participates in policy compliance audits
ABILITIES AND SKILLS:
Technical
Enterprise and/or IT Service Management
ServiceNow advanced system administration
ServiceNow application development
Language translation capabilities
Experience with database design schemas and data modeling, including ServiceNow CSDM
Strong requirements-gathering experience
Experience with middleware and discovery technologies
Scripting
Data mapping, cleaning, integration, federation
Leadership
Communication
Management
Relationship Building and Interpersonal Skills
Able to build strong working relationships with internal and external stakeholders, partners, and colleagues
Good executive presence
Ability to be persuasive and build alignment with all levels and across functions within Sysco including the senior executive team
Negotiation and conflict resolution skills
Initiative
Takes the initiative to suggest and implement ongoing improvements in own and others' work as appropriate
Viewed as a leader by others (creates "followership" among others)
Anticipates issues and proactively works to address them
Motivation and Commitment
Flexibility
Personal Resilience
Reliability and Decision Making
Can be counted on to perform quality work consistently
Exercises good judgment based on all available information
BENEFITS INFORMATION:
For information on Sysco's Benefits, please visit https://SyscoBenefits.com
HOW WE PROTECT OUR ASSOCIATES
COVID-19 Precaution(s):
Personal protective equipment and masks provided
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, and cleaning procedures in place
OVERVIEW:
Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.
We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.