Account Manager, Small Business

details for this role.

Job Description:

Description du poste :

Êtes-vous reconnu pour la qualité de vos relations durables avec vos clients ? Considérez-vous les recommandations continues de clients satisfaits comme un indicateur clé de votre réussite ? Si oui, postulez au poste de directeur de comptes, Petites entreprises. Dans ce rôle, vous offrirez une expérience client exceptionnelle, stimulerez la croissance rentable de votre entreprise et atteindrez les objectifs fixés. De plus, vous devrez :

• Établir, entretenir et développer les relations clients existantes au sein de la communauté, tout en réseautant avec les chefs d'entreprise locaux afin d'établir des pôles d'influence solides qui contribueront aux opportunités de développement commercial.

• Établir des relations avec les petites entreprises clientes en comprenant leurs besoins et en identifiant les opportunités leur permettant de leur fournir des informations et des conseils personnalisés et parfaitement adaptés à leurs besoins.

• Assurer la liaison avec le réseau d'agences bancaires internes, les centres de services bancaires commerciaux et les partenaires de gestion de patrimoine afin de leur permettre de fournir des conseils et des ressources holistiques pour accompagner nos clients.

• Se tenir au courant des nouvelles tendances et développer sa connaissance de l'entreprise, des outils et techniques associés ; participer au transfert de connaissances au sein de l'équipe et de l'unité commerciale.

• Participer pleinement à l'équipe, favoriser un environnement de travail positif qui favorise la qualité, l'innovation et le travail d'équipe, et assurer une communication rapide des problèmes.

Exigences du poste :

• Diplôme universitaire et/ou expérience professionnelle pertinente de premier échelon ; une formation en comptabilité/finance est un atout, mais peut également être acquise par l'expérience.

• Capacité à entretenir des relations clients durables et à acquérir de nouveaux clients. • Excellentes compétences en développement commercial et en prospection pour créer des pôles d'influence précieux au sein de la communauté d'affaires locale et des succursales de vente au détail.

• Professionnel dynamique, doté d'une attitude positive et de solides compétences en communication, en gestion du temps et en organisation.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.