AVP Partner Integration- Account Originations, Canada

Job Description:

The AVP Partner Integration, Account Originations leads a team of professionals who partners with leaders of the product and distribution channels to advise, influence and drive strategy within the various business lines. This role balances risk mitigation for LOBs across all financial crimes disciplines (Insider, Fraud and KYC) while enabling business growth, ensuring the program continually evolves to meet the needs of the business and proactively protect our customers.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Leads Interaction Model for all Account Originations partners, including support and oversight functions

• Serves as conduit to deliver strategies to business partners from Financial Crimes Management

• Drives engagement in Strategic Initiatives process, including New Business Product Assessment (NBPA) process

• Drives engagement and prioritization discussions with business partners, as well as supports engagement with FCM Strategic Initiatives

• Participates in review of New Business Product Assessment (NBPA) process and partners with Risk Management for challenge discussions

• Advises and influences partners on all matters, strategizes with them on establishment of key priorities and customer experience targets

• Drives strategic discussions on matters of impact related to Account Originations partners and where Board and regulatory updates

• Creates proper balance between Prevention / Detection and Customer Experience

• Translates balance into actionable strategies to maximize Financial Crimes Protection, while minimizing Customer interruptions

• Works with Product and Channels leads to establish proper KPIs and KRIs, and thresholds associated with them, to manage Customer Experience within our Risk Appetite

• Supports Work Initiation process for Account Originations specific work to evaluate and size new Partner requested projects

• Establishes Contribute to the Customer Experience strategy and roadmap for key processes (i.e., Detection and Claims)

• Establishes Operating Strategies focused on optimizing capabilities within internal and external operational teams

• Acts as the conduit to internal fraud teams to share performance metrics, incidents, and initiatives

• Drives strategic engagement with FCM and business partners to provide insights on vulnerabilities identified and proposed mitigation strategies

• Provides insights on industry trends, innovation, and capabilities to drive best in class solutions for our businesses, colleagues, and customers

Education & Experience:

• Bachelor's degree preferred

• 10+ years' experience in Financial Crimes Strategy, Analytics and/or Operations with a proven track record for leading strategic aspects of Financial Crimes Management

• Experience in leading teams with significant expense and/or loss plan oversight

• Experience in leading transformational change and developing a business strategy and leading that strategy through successful implementation

• Experience in leading material process change within and outside of the LOB

• Superior analytical abilities that enable complex problems to be broken down into simple understandable components

• Strong organizational skills, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities

• Excellent interpersonal and communication skills, both written and verbal

• Strong people leader with demonstrated experience in identifying and growing talent

• Demonstrated experience in leading change and making an impact in cross-functional groups, through influence and strong relationships

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet