Change Mgmt Specialist (CCMP and/or Prosci)

rise Enabling Functions
Job Description:

The Change Mgmt Specialist Lead plans and/or executes on the end-to-end delivery of Change Management activities throughout the lifecycle for assigned programs / projects / initiatives in alignment with the change management strategy and business objectives.

Depth & Scope:

• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

• Leads the change management workstream for programs/projects of significant scale / complexity

• Accountable for own work and sometimes others; acts as an escalation point or knowledge resource related to change methodology / tools for others in their own area or on the project team

• Responsible for the quality and timeliness of all change management deliverables for the program / project or multiple workstreams.

• Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / program

• Provides advice and guidance on which components of TD's change methodology and framework should be in scope to align with the project / program goals

• Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to recommend and implement effective change management interventions, across multiple stakeholder groups

• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve change management efficacy

• Acts as a subject matter expert / lead, integrating cross-function understanding within their own field of specialty; manage team(s) of related specialists

• Solves complex problems; leads efforts or partners with others to develop and implement new solutions

• Uses sophisticated analytical thought to exercise judgement and identify solutions

• Impacts the achievement of project / program or business objectives for scoped work

• Work is guided by policies and industry standards/methods

• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across senior stakeholders

• Works autonomously as the lead and guides others within area of expertise

• Acts as the change management lead for Tier 2, high risk, strategic and regulatory projects or programs; may lead on Tier 1

Education & Experience:

• Undergraduate degree

• Relevant Change Management Accreditations

• 7+ years related experience, working in a project environment

• Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation

• Knowledge of current and emerging trends

• Knowledge of risk management environment, standards and regulations

• Knowledge of project/program support, planning and implementation

• Ability to contribute to strategic direction of the function and provide advice to senior leadership

• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives

• Skill in mentoring, and coaching

• Skill in using software tools, data analysis methods and reporting techniques

• Skill in using computer applications including MS Office

• Ability to communicate effectively in both oral and written form

• Ability to work collaboratively and build relationships across teams and functions

• Ability to work successfully as a member of a team and independently

• Ability to exercise sound judgement in making decisions

• Ability to analyze, organize and prioritize work while meeting multiple deadlines

• Ability handle confidential information with discretion

Customer Accountabilities:

• Leads a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives

• Analyze impacts/risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results

• Understands, clarifies and leads work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach

• Provides recommendations and direction based on the end-to-end customer experience when making decisions

• Leads and owns the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change

• Assesses and ensures that customer and employee experience / stakeholder impacts are appropriately understood and managed

• Engages appropriate stakeholders to identify and manage required outcomes of projects for the business

• Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall project

• Responds to inquiries and escalate change related concerns from stakeholders and partners at all levels in the organization

• Identifies and lead problem resolution to ensure customer needs are met for own area as assigned

• Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project

• Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

• Collaborates with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc.

Shareholder Accountabilities:

• Creates change plans and activities that drive adoption of change

• Develops change strategies, plans, and activities that drive adoption of change and benefits realization based on business needs

• Works with Business Owner/Sponsor to identify change adoption metrics

• Adheres to enterprise frameworks or methodologies that relate to activities for business area

• Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

• Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

• Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations

• Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience

• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

• Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

• Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues

• Actively manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participates in personal performance management and development activities, including cross training within own team

• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.

• Contributes to a fair, positive and equitable environment that supports a diverse workforce

• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional

• International Travel - Never

• Performing sedentary work - Continuous

• Performing multiple tasks - Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds - Occasional

• Sitting - Continuous

• Standing - Occasional

• Walking - Occasional

• Moving safely in confined spaces - Occasional

• Lifting/Carrying (under 25 lbs.) - Occasional

• Lifting/Carrying (over 25 lbs.) - Never

• Squatting - Occasional

• Bending - Occasional

• Kneeling - Never

• Crawling - Never

• Climbing - Never

• Reaching overhead - Never

• Reaching forward - Occasional

• Pushing - Never

• Pulling - Never

• Twisting - Never

• Concentrating for long periods of time - Continuous

• Applying common sense to deal with problems involving standardized situations - Continuous

• Reading, writing and comprehending instructions - Continuous

• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.