Head of AMCB Commercial Lending Technology

ology Solutions
Job Description:

Head of AMCB Commercial Lending Technology leads/oversees a diverse team of IT professionals (e.g. Development, Support teams and/or Business Systems Analysts. Technology Project Managers, etc.,) and is the key interface with the business executive team / internal partners and key stakeholders in assessing scope, planning and delivering the most optimal end to end technology solution or service by effectively managing resources / services and support as well as relevant costs to enable business strategies. Role generally aligned to key Business Segment (LOB), Products, Enterprise Platform, Service or Capability under a Segment CIO or Functional Leader.

Location: position can be remote.

Job Description

Depth & Scope

• For TD Bank Group AVP Equivalent Positions - roles will be reviewed on a case-by-case basis and subject to Senior Executive / HR approval:

• Sets direction and oversees a significant and diverse group/mix of technology professionals in the end to end delivery of technology solutions and/or services for a significant business portfolio / segment

• Generally involved in overseeing large complex technology projects, system enhancements /applications and/or application management and requires top level expertise/specialization combined with management of a discrete unit or function, having significant autonomy and a long term business perspective

• Generally supports a key business segment, corporate function or segment CIO partner and regularly interfaces with senior executives at the SVP/VP level

• Accountable for a significant and sizeable budget for either on-gong maintenance and/or new developments/system enhancements for assigned business clients at the executive level

• Manages a diverse range of IT professionals typically through a management team that directly manage a team of specialists involved in complex integration, development or system maintenance projects (where team size generally exceeds 50+ FTE and additional third party resources)

• Oversees end to end delivery for a significant portfolio or suite of applications/platforms comprised of multiple concurrent projects / programs that can be enterprise in scope and generally up to and including projects at the Tier 1 level, with a high complexity profile

• Role typically reports to a more senior Executive role (e.g. TDBG VP equivalent or above)

Experience:

• Undergraduate degree or Technical Certificate

• Graduate degree, preferred

• 10 - 15+ years related experience preferred

Accountability

EEO Code Description

• Managers, other than those who serve as Executive/Senior Level Officials and Managers, including those who oversee and direct the delivery of products, services or functions at group, regional or divisional levels of organizations.

• Receive directions from the Executive/Senior Level management and typically lead major business units.

• Implement policies, programs and directives of executive/senior management through subordinate managers and within the parameters set by Executive/Senior Level management.

• Serve at functional, line of business segment or branch levels and are responsible for directing and executing the day-to-day operational objectives of the Company, conveying the directions of higher level officials and managers to subordinate personnel and, in some instances, directly supervising the activities of exempt and non-exempt personnel.

• Includes those who report directly to middle managers.

Customer Accountability

• Understand and support the Banks Customer Service Strategy.

• Consider the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders.

• Provide the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity.

• Lead, coach and model quality service delivery at every interaction.

• Support the ongoing improvement of the partner/Customer experience.

Employee and Team Accountability

• Set appropriate context for the business unit/function to enable optimal performance and alignment to strategy.

• Support the creation of goals and objectives for the business unit/function. Communicate those goals and objectives to the team.

• Build capability support / execute plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies.

• Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture.

• Create an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience.

• Lead, coach and develop a highly effective team by ensuring on-going training and performance and development management.

Community Accountability

• Represent TD at civic, professional and bank-sponsored events; serves on non-profit boards and participates on professional organizations.

• Represent the franchise both internally and externally; develop and maintain relationships with major clients, regulators, and the investment community and, with other TD leaders, support a high, positive public profile for the TD franchise.

Financial Accountability

• Support the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with Best Run concepts and overall enterprise strategy and objectives.

• Participate in establishing and executing plans and goals for the Business to drive toward results.

• Develop and maintain an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight.

• Provide financial reports and analysis including budget variances to management on a regular basis.

Business Operation Accountability

• Communicate business strategies, programs and practices establish and operate change strategy throughout the organization.

• Deliver business services, functions and capabilities that optimize the use of process, technology and our people, and take advantage of TDs scale and operating model.

• Ensure TD is a best run, integrated, customer-focused, growth organization.

• Understand business unit/functions own risk appetite statement, objectives for risk and control, and measures, where applicable, making sure these are aligned with TDs Risk Appetite. Ensure that the business / function operates within TDs Risk Appetite by tracking key metrics against its policies, procedures and limits.

• Successfully complete all required job specific, compliance-related training and ensure team members complete all required training. Understand, utilize and follow compliance/risk and control programs. Consult with all risk functions in the development and documentation of policies, procedures and controls, for all department processes.

• Ensure ongoing compliance with internal / external audit and regulatory requirements. Provide prompt and comprehensive response to all external audit, regulator and compliance requests and findings. Maintain appropriate records of action plans.

• Experience in the Commercial loan technology domain with innovative and process mining technologies expertise

• Experience in nCino, Salesforce and ACBS technologies and industry trends

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.