Manager Corporate Insurance Claims

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Corporate Insurance is responsible for arranging risk-appropriate insurance to protect the bank's businesses from the adverse impacts of risk events-primarily financial, but also reputational. In addition to procuring insurance, risk transfer programs (including fronting and indemnity arrangements), Corporate Insurance manages claims and losses across these programs.

The team also acts as a center of expertise by:

• Advising on risk-appropriate insurance requirements in vendor contracts and RFPs.

• Supporting M&A due diligence to ensure appropriate strategic insurance responses throughout transactions.

Job Purpose

This role manages complex insurance claims, acting as a key liaison among internal stakeholders, insurers, and external service providers. The incumbent will drive resolution strategies for significant claims, offer technical guidance, and contribute to proactive risk control measures.

Key Accountabilities

• Lead the management of complex claims (e.g., liability, property, cyber, fraud / crime, professional liability, Directors & Officers' liability).

• Represent the bank in alternate dispute resolution forums, including mediations, pre-trials, and trials.

• Act as primary contact with insurance carriers, TPAs, adjusters, and internal stakeholders (e.g., Risk, Legal, HR, Sourcing, Marketing, and Real Estate).

• Report and log claims in the internal operational loss reporting system according to threshold criteria.

• Maintain claim reserves and provide quarterly reporting to Finance on complex matters.

• Identify emerging claims trends and recommend risk control measures.

• Develop business cases to support investment in risk mitigation initiatives.

• Engage with business units to socialize risk recommendations and build alignment.

• Deliver presentations and communications to stakeholders and management.

• Respond to routine certificate of insurance requests and coordinate policy issuance with brokers and business units.

• Consult on insurance clauses for key contracts in areas such as SSG, lending, leasing, marketing, and real estate.

• Provide strategic guidance based on industry and enterprise-level awareness.

• Contribute to internal knowledge sharing and continuous process improvement.

Required Skills & Experience

• Proven experience managing moderate to complex claims with significant financial exposure.

• Strong analytical and financial acumen, with the ability to interpret data and inform decisions.

• Effective communicator with strong written and verbal skills; adept at influencing across functions.

• Highly organized and comfortable navigating fast-paced, high-pressure environments.

• Independent and proactive, with a demonstrated ability to drive outcomes through ambiguity.

• Experience coaching or mentoring others is an asset.

• Adept at building cross-functional relationships to support enterprise objectives.

Additional Information

• Reports to a senior leadership role.

• May be required to manage vendor relationships and support enterprise-level risk initiatives/

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet