Manager, IA Operations

b Description:**

JOB DESCRIPTION

The TDI Automation team's mandate is to unlock and sustain business value through Intelligent Automation (IA). Once processes are in production, Day 2 Automation Team ensures automations remain stable, resilient, compliant, and continue to realize intended benefits at scale. This work is critical to protecting customer experience, operational efficiency, and capacity creation once automation solutions move into production.

Reporting to the Senior Manager, Digitization, Automation & Workflow, the Manager is responsible for leading Pan‑TDI Automation Day 2 operations, with accountability for the health, performance, governance, and ongoing value realization of the Digital Workforce (RPA and low‑code automations) across TDI. This individual will work closely with multiple stakeholders and teams including Enablement Platform, SCOE, Business partners, TDI Technology Services, Risk & Controls, and TD Insurance Shared Services Operations.

Together, we will ensure strong production stability, transparent performance reporting, effective incident and enhancement management, and continuous improvement of TDI's automation ecosystem.

Looking for innovative problem solvers with a strong operational mindset, sound judgment, excellent communication skills, and a passion for operational excellence in a regulated environment.

KEY ACCOUNTABILITIES

• Provide seasoned specialized knowledge, advice, and guidance to stakeholders on Automations in production, specifically for Digital Workforce management through RPA (Blue Prism, UiPath) and PowerApps solutions.
• Own the operational health and performance of all TDI automations in production, including run-time monitoring, capacity management, and SLA adherence
• Lead incident, problem, and escalation management, ensuring timely resolution, root‑cause analysis, and clear communication to business and technology stakeholders
• Ensure strong Day 2 governance and controls, including audit readiness, attestations, artifact management, and compliance with TD risk and control standards
• Assess, prioritize, and manage Day 2 enhancements and change requests driven by application changes, business needs, or resiliency improvements
• Own and deliver Automation Day 2 KPI reporting and scorecards, including volumes processed, STP rates, FTE capacity creation, automation outages, and portfolio‑level insights
• Partner closely with Automation Day 1 delivery teams to ensure smooth Day 1 → Day 2 transition, operational readiness, and monitoring standards are met
• Play a key role in automation benefit realization and tracking, translating operational data into clear business insights for senior leadership
• Create a positive work environment and assume a prominent position on the leadership team by championing TDI's mission, vision, and shared commitments

KNOWLEDGE AND SKILLS

• Strong operational mindset with the ability to manage production technology services at scale
• Business acumen with the ability to distill complex operational data into actionable insights and executive‑level reporting
• Excellent communication skills, including the ability to present automation performance and risks clearly to senior stakeholders
• Strong relationship management skills across business, technology, and enterprise partners
• Proven ability to balance operational stability with continuous improvement and change
• Ability to influence and align multiple teams across a broad set of stakeholders and functional domains
• Ability to lead and deliver complex operational initiatives requiring specialist knowledge and cross‑functional coordination in a regulated environment

#LI-TDI and #IN-TDI

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet