Manager, Program Effectiveness Assessment (3748)

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We are seeking a proactive and analytical Manager for Compliance Strategy and Operations (S&O) with extensive experience building and scaling compliance programs. This critical role reports to the lead Governance Program Management Senior Manager and will lead the design and development of the Compliance Program Effectiveness Assessment. The ideal candidate possesses a deep understanding of Risk Control Self-Assessments, a high degree of organizational ability and diligence, a strategic thinker, is data driven and technology forward, willing to provide support across multiple teams and ensure tasks are captured, documented, monitored, and reported on time. This role does not have direct reports but will be supported by a Senior Analyst and will work closely with the Senior Manager of Global Compliance Strategy and Operations, Program Management. The successful candidate is willing to work hands-on to drive key initiatives across compliance, operational risk management, and audit functions, works well in a team dynamic to ensure the seamless execution of complex, high-impact projects.

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Key Responsibilities**:**

• Compliance Operations and Infrastructure Development:
  • Oversee the development, design, implementation and continuous improvement of the global Compliance Management Program throughout the development lifecycle from initial conception to implementation
• Program Effectiveness Assessment:
  • Lead the planning, execution, and evolution of TD's global compliance Program Effectiveness Assessment
  • Serve as the lead liaison with first-line business risk owners and compliance oversight functions
  • Support the assessment of first-line risk owners' alignment with compliance requirements to ensure that systems, products, services, and practices comply with enterprise policies, standards, procedures, and applicable regulations
  • Drive the development and implementation of risk metrics and indicators (KRIs/KPIs)
  • Provide assurance and validation of first-line compliance program effectiveness, including methodology alignment, policy and procedure adherence, issue tracking accuracy, and control coverage adequacy, and advise on improvements based on assessment outcomes and findings
  • Maintain detailed testing results, evidence, and outcomes in GRC platform
  • Develop and produce data-driven dashboards and risk reporting materials using tools such as Power BI, Tableau, and Excel for use in senior management and Board-level governance forums
  • Support and contribute to global ORM / ERM initiatives, sharing insights, across jurisdictions and aligning local execution with global ERM program strategy
• Cross-Functional Collaboration:
  • Partner with and build trust with key business partners and act as a trusted resource
  • Work closely with compliance, risk, operations, and technology teams to implement new workflows, processes, and procedures that align with compliance objectives
  • Collaborate with TD's vertical and horizontal functions to address risk and compliance issues
  • Consult with key stakeholders on solutions based on good internal models and advice
  • Recognize that risk management and compliance are about preparation and prevention, as much as response and recovery
• Hands-on Execution:

  • Roll up your sleeves to handle day-today compliance tasks while building scalable processes

  • Produce quality work products independently and collectively with team members

Qualifications:
Education & Experience

• Minimum 7+ years of compliance risk management, enterprise risk management, operational risk management, or audit experience within a regulated financial service or FinTech environment

• Deep understanding of Risk Control Self-Assessment, Control Testing frameworks, risk assurance methodologies, and regulatory expectations.

• Advance proficiency with GRC platforms (preferably ServiceNow and Archer) and experience managing risk data lifecycle activities

• Strong writing, presentation, and documentation skills with an ability to translate technical findings into actionable business insights

• Consistently delivers high-quality and timely work with attention to detail and a strong sense of ownership and accountability

• Experience with business transformation, regulatory remediation, or change management initiatives as a result of strategic, regulatory, risk-related, technological, or operational evolutions

• Is intellectually curious, learns and adapts to the business, provides insight, solutions as well as information

• Demonstrated ability to think critically, strategically, analytically and to creatively problem solve

• Strong leadership skills with a proven track record in driving positive and sustained change

• Excellent verbal and writing skills

• High sense of ownership, adaptability, flexibility, and comfortable with ambiguity

• Professional demeanor, excellent interpersonal skills, capable of working with all levels of internal and external staff including regulators, and collaborating across large organizations

• Ability to work in a diverse and inclusive workspace

• Ability to work in a team dynamic

• Proficient in Word, Excel, PowerPoint, Outlook, Teams, Microsoft Office Suite, Visio, and Power BI

Preferred Qualifications

Education & Experience

• Master's degree in business administration (MBA), Project Management, Engineering Management, or a related field

• Certification in risk management or financial analysis (FRM, PMI-RMP, CFA, etc.)

• Prior consulting experience in Compliance Advisory, Risk Management, or Audit

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet