Operational Risk Mgr II (US), ORM Internal Loss Event Data Program

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Job Description:

The Operational Risk Manager II, ORM Internal Loss Event Data(ILED) Program Manager provides a broad range of oversight to the ILED team for daily activities, ad hoc requests, strategic initiatives, and regulatory compliance and issues resolution. Provides oversight of risk analysis, reporting and/or support to business partners and acts as a specialist/expert in providing guidance/advice on a range of risk related matters related to operational loss event management, recording, and reporting. This includes responsibility as program manager overseeing a small team of risk specialists responsible for strong data quality, guidance and consultation to the first line of defense, significant loss event coordination and reporting, etc. Provides vision and leadership in directing and implementing the Company's strategic operational risk management program. Manages and develops a proficient team of professionals through education and coaching to ensure operational risk management strategy and practices are driven to all levels in the Company. Builds and maintains strong relationships with key internal and external partners. Supports the enhancement of internal controls as identified through operational losses, expense management and quality assurance through the identification and recommendation of technological and process improvement opportunities to reduce Operational Risk throughout the organization.

Depth & Scope:

• Leads a group of specialists/analysts or operates as an individual contributor for a sophisticated and complex business that exists in multiple geographic locations and/or multiple jurisdictions

• Acts as the primary regulatory interface on risk issues and requirements for a key business segment of the Bank and assesses and provides direction for existing and new regulations

• May manage or oversee a number of major risk area requirements and/or related programs that are enterprise-wide or cross multiple business segments

• Represents business on corporate initiatives and identifies key risks and implications and provides direction in complex situations

• Compiles reports on overall business trends, risks, losses, and issues on aggregated basis and recommends management action to minimize risk exposures

• Works with various regulators, business/corporate and organization-wide business support groups to deal with regulatory and cross-business level issues

• Develops and maintains comprehensive knowledge of Company and business unit objectives and strategic project goals in order to deliver the most effective solutions to Customers, aligned with TD Bank's Operational Risk appetite.

• Leads the development and/or implementation of specific standards, policies, and/or processes that identify, report on and mitigate major operational risk exposures within the business, including responses to regulatory requirements

• Leads or contributes to effective management of financial results and budgeting activities

• Analyzes potential risks and ensure escalation of key risks to appropriate areas and/or business leaders

• Establishes and provides on-going analysis and reporting on operational risk and/or other major risk categories as applicable to the business or functional area, and review findings and action plans with business leaders to mitigate and manage key issues

• Coordinates and/or guides activities relating to core operational risk disciplines/programs including, but not limited to, Risk & Control Self Assessments (RCSA), Business Continuity Management (BCM), Outsourcing & Vendor Management. Regulatory Compliance, Affiliate Transaction Governance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel, etc.)

• Supports established enterprise-wide risk escalation, review and approval processes, data management, policies and risk assessment processes

• Directs the development and monitoring of key risk indicators and facilitate communication and resolution of cross business risk issues among other business segments where applicable

• Where appropriate oversee the development of key risk indicators for areas of specialized expertise.

• May also be accountable for managing ancillary risk areas (e.g. Reconciliation Control, BCM, incident management, outsourcing/vendor management, fraud aggregation and assessment, Basel requirements, capital analysis, change management, privacy, AML, LCM, and other regulatory issues) in addition to core risk management functions

• Provides insight and guidance to business unit senior and executive management on the identification of major risk drivers and key risk indicators

• Contributes as a subject matter expert in areas specific to a particular risk (Incident Management, Insurance, Reconciliation Control)

• Protects TD Bank's interests by keeping abreast of business trends, risk management issues, and by maintaining a good knowledge of existing and emerging risk issues across the business

• Supports risk management through the execution of projects in support of the requirements of risk management as a business, including Financial Planning and Analysis, responses to specialized regulatory requirements, Board Risk Committee presentations, management of the Portfolio Investment Committee and other requirements as defined

• Develops and maintains a good understanding of the regulatory landscape and relevant requirements for the business, ensuring key risk issues are identified, requirements interpreted and articulated to appropriate business units/functional areas

• Represents the business or functional area on various risk management committees or working groups by presenting business or functional level issues and concerns

• Builds awareness of key risk issues, drivers and mitigates by educating business leaders/management and providing training to broader groups as necessary

• Contributes to the development of executive level tools and/or comprehensive risk capital frameworks for the management of key risks

• Advances the practice of risk management in the business or corporate functional support areas through contributions to TD Bank's enterprise-wide risk strategy and corporate Operational Risk Management requirements

• Develops and fosters strong relationships with business unit management to improve the understanding and communication of business-specific operational risk and/or other key risk management issues

• Prepares board and executive management reporting, facilitate or contribute to meetings involving a range of stakeholders and senior management of TD Bank

Education & Experience:

• Bachelors degree or progressive work experience in addition to experience below

• 10+ years related experience required

• Expert knowledge at the enterprise or group business level requiring a broad managerial and deep specialized knowledge of operational risk management issues at the enterprise, business, regulatory and industry levels

• Previous management experience

• Ability to coach, counsel, train, and lead staff

• Strong attention to detail with the ability to recognize and react to discrepancies

• Strong interpersonal skills including demonstrated conflict management and negotiation skills

• Proven project management skills for multiple, large projects

• Strategic planning and process management experience a must

• Proven experience in establishing and implementing effective strategies and short and long range plans that achieve bottom line results

• In depth knowledge of financial services processes and workflows

• Strong relationship building skills and the ability to develop and maintain business contacts at all levels of management throughout the organization

• Excellent communications skills both written and verbal as well as the ability to develop business communications calling for specific action

• Effective presentation skills, including the ability to present to regulators, executive management and the Board of Directors

• Strong ability to influence the decisions and actions of others without express authority

• Strong ability to analyze information and business situations and effectively collaborate with business partners on overall corporate direction

• Travel may be required

• PREFERRED QUALIFICATIONS

• Willing to consider 7+ years related experience

• Current knowledge with operational losses and internal loss event programs

• Strong understanding of regulatory compliance and regulatory finding resolution

• Strong project/initiative management skills

• Proven skills with efficient enterprise -wide risk management processes

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Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.