Operations Analyst, Message Filter Group

ced multifaceted team operating 22 hours a day, 5 days a week providing outstanding service to the Bank's Internal Partners as well as other Global Financial Institutions

Department Overview

TD Bank Group is regulated by and subject to supervision and examination by the Office of Superintendent of Financial Institutions (Canada) and other regulators of financial institutions in various jurisdictions in which TDBG carries its business.

To comply with the statutes set by the financial regulators, the Message Filter Group is responsible for monitoring all inbound and outbound SWIFT messages for potential regulatory and reputational risk against sanctioned lists such as OSFI, OFAC, EU, UN Suppression of Terrorism, Bank of England

Key responsibilities:

• Screening of all blocked inbound and outbound messages held by Sanction Screening platform against sanctioned regulatory lists

• Releasing of false positives on a timely basis and ability to prioritize time sensitive transactions during APAC hours

• Analyse flagged transactions prior to releasing or rejecting real time or hold for further investigation by utilising various internal and external systems in accordance with department

• Gather additional information, review supporting documentation and analyse data to assess the legitimacy of the transaction

• Escalate potential matches to Sanction Screening Governance team for their review when necessary

• Investigate payments messages that have issues within the payment process and ensure all investigation are monitored, follow up and resolved

• Provide first point of contact support for email and/or SWIFT correspondence and ensure all queries from both internal and external clients are acted upon in a timely and professional manner

• Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements.

• Staying abreast on industry regulations, best practices and emerging trends related to sanction screening

• Proactively identify trends and patterns to enhance the efficiency and accuracy of monitoring activities

• Report / escalate risk issues identified or process gaps

• Assist in UAT, BCP testing and other ad-hoc projects

Job Requirements

• Minimum 2 years of relevant experience in sanction screening
• Strong understanding of SWIFT
• Knowledge of international sanctions and compliance policies would be a plus
• Knowledge of various systems such as ESF Pelican, PMG, Swift Alliance, IntelliTracs, AS400 would be an advantage.
• Self-motivated individual with good time management skills
• Team player and ability to multi-task in a fast-paced environment
• Analytical and excellent attention to detail
• Innovative mindset to improve processes to minimize risk and increase efficiency
• Flexibility to work during public holidays (details to be discussed during interviews)
• This role requires working the following shifts on a rotating schedule:

  • 7.30am - 4.00pm / 8.30am - 5.00pm

  • 11am - 7.30pm / 11.30am - 8.00pm

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Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.