Specialized HR Manager - Senior L&D Project Manager

Resources
Job Description:

Department Overview:

The Senior L&D Project Manager is responsible for leading the end-to-end planning and execution of medium-to-high complexity L&D projects which entail design, development, and delivery of internal or outsourced enterprise-wide and business-specific solutions. The successful candidate will effectively leverage project management methodologies, processes, and tools & technologies to establish clarity of vision and a detailed execution plan throughout each project life cycle. The day to day could entail the following:

• Develop an understanding of overall portfolio/program movement with individual lines of business and rationalize how the assigned projects fit with business priorities in the long term

• Drive L&D processes to implement learning solutions in various formats including but not limited to in-person or virtual Instructor-led training (ILT), eLearning, webinars, self-directed learner pathways, and workshops

• Lead the end-to-end planning and execution of medium-to-high complexity L&D projects, leveraging key project management tools to ensure projects are delivered on time, within scope, and on budget

• Support the vendor selection, engagement and onboarding process when third-party learning solutions are within scope

• Develop and implement effective stakeholder engagement strategies

• Ensure tight governance control and actively manage/resolve risks and issues

• Build relationships and maintain regular communications with internal and external stakeholders

• Report on project progress with project teams and business stakeholders at different levels

• In partnership with L&D CoEs and business partners, support the development of a delivery strategy, change & launch communications plan, and maintenance plan

• Ensure tight governance control and actively manage/resolve risks and issues

• Conduct project retrospectives and act on lessons learned for continuous improvement

Depth & Scope:

• Develops proposals / recommendations related to policies and practices within own specialized area

• Serves as key contact

• Works on a range of complex issues / programs / policies in the day to day management of HR policies / practices

• Supports the integration / implementation of HR programs across client groups

• Works closely and effectively with assigned HR partners to ensure business needs are met

• Understands alignment between own discipline and other specialized areas

• Interprets data and assesses the risk associated with policies/programs; escalates as required

• May lead a team of Human Resources professionals

• Ensures business partners and Human Resources are provided with high quality advice and support

• Shares expert knowledge, provide advice and counsel to business management and Human Resources teams

• Monitors and communicates the effectiveness of strategies, programs, and practices related to own area of expertise

• Ensures programs and practices continue to meet business needs, comply with internal and external requirements, and align with Human Resources priorities

• Develops and manages a team of high quality resources through recruitment, training, coaching, and performance management

• Provides input to the departments business plan and monitor actual results

• Leads and follows-up on action planning to address Employee survey results

• Analyzes and interprets information; provide opinions and recommendations, and refer complex issues as appropriate

• Ensures integration of other areas of expertise in the development and delivery of programs and policies, as appropriate

• Ensures post implementation reviews are conducted; recommend or take action as appropriate

Education & Experience:

• Bachelor's Degree or progressive work experience in addition to experience below

• 7+ Years of related experience

• In depth knowledge of a specialized Human Resources function

• Strong communication, facilitation and presentation skills

• Ability to deal with all levels of management

• Strong Customer service orientation and ability to establish strong working relationships with internal and external clients

Preferred Qualifications:

• 7-10 years of experience in project management, preferably in a learning or adult training environment

• Prior L&D experience in performance consulting, design, development, facilitation, and/or learning technologies is beneficial

• Thorough understanding of project management frameworks and methodologies

• PMP certification is preferred

• Agile and/or Scrum certification is an asset

• Practical knowledge in adult learning principles for various delivery methods

• Proven track record of delivering results and commitment to operational and service excellence

• Strong client focus with ability to listen and quickly learn about various clients and become a trusted advisor on delivery learning solutions successfully

• Ability to prioritize and manage multiple projects concurrently with changing business priorities in a fast-paced environment

• Ability to manage multiple stakeholders and build relationships effectively, leveraging sound communication, negotiation, consensus-building and influencing skills

• Ability to tailor communications to different stakeholders at different levels

• Solutions-focused, "can-do" attitude to foster positive team morale and high engagement

• Excel in translating business needs into learning requirements in collaboration with L&D partners

• Strong critical thinking, analytical, and problem-solving skills

• Highly adaptable and flexible with ability to take initiative in a dynamic work environment

• Proficiency in MS Office suite, especially MS Project

• Competency in team meeting facilitation in virtual environments leveraging collaboration tools such as MS Teams and Webex

• Experience with LMS and LXP is a bonus

• Experience with eLearning tools and standards (e.g., SCORM, xAPI, HTML 5) and development software (e.g., Articulate Storyline/Rice) is a nice to have

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional

• International Travel - Never

• Performing sedentary work - Continuous

• Performing multiple tasks - Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds - Occasional

• Sitting - Continuous

• Standing - Occasional

• Walking - Occasional

• Moving safely in confined spaces - Occasional

• Lifting/Carrying (under 25 lbs.) - Occasional

• Lifting/Carrying (over 25 lbs.) - Never

• Squatting - Occasional

• Bending - Occasional

• Kneeling - Never

• Crawling - Never

• Climbing - Never

• Reaching overhead - Never

• Reaching forward - Occasional

• Pushing - Never

• Pulling - Never

• Twisting - Never

• Concentrating for long periods of time - Continuous

• Applying common sense to deal with problems involving standardized situations - Continuous

• Reading, writing and comprehending instructions - Continuous

• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.