Team Manager, Business Application Management

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Direct accountability for leading and managing Business Operations Practices to support delivery of BAU processes for 3 or more applications

• Represent business as their Operational Excellence Champion

• Owns the deployment and change management for initiatives / projects spanning across all project tiers

• Responsible for providing support to projects in developing operating practices to support delivery and integration of Marketing Technology projects into Operational Processes

• Owns and maintains 3-year roadmap to establish vision, clarity, and alignment with the strategic and tactical direction of the business

• Oversees financial planning and management process as part of Operations budget and Marketing Technology budgets

• Provides oversight for the forecasting and management of Operation budgets across multiple applications with Finance standards

• Accountable for documentation management for Business Operations and Project artifacts (i.e. Operations Manuals, BRD, SRS, Test Plans, etc)

SHAREHOLDER

• Owns overall accountability for managing operational risk and controls

• Accountable for executive and management communications as it pertains to the Business Operations

• Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer

• Establish effective relationships across multiple business and technology partners, program, project managers

• Manage / oversee the in-take of new projects and ensure Business Systems Analyst resources are effectively allocated amongst the project portfolio

• Communicate and negotiate timelines, budget, staffing, scope and critical milestones with project managers and key stakeholders

• Ensure the team maintains compliance and procedure guidelines to support satisfactory audit results

EMPLOYEE / TEAM

• Lead the Oracle CRR Support Team within the FCRM TOS team

• Provide L1 Support and act as Business Administrator for Oracle CRR application (Customer Risk Rating), raise incidents and defects as needed, liaise with application users and L2 teams to resolve application issues.

• Act as subject matter expert on the CRR capability and support users in all aspects of the application.

• Provides advanced analysis and/or specialized reporting to support business partners, functional areas, or centers of expertise.

• Execute on more complex and/or non-standard requests such as audits and regulatory exams.

• Provide guidance and lead team in incident management while considering business risks and impacts.

• Flexible and resilience to execute in a high impact/fast paced environment

• Responsible for management of the overall team providing both leadership and guidance

• Set targets and objectives for the team, and deliver results

• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered

• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees

• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner

• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct

• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams

• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes

• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives

• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

• Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees (e.g., Data Councils)

BREADTH & DEPTH

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Manages a small team of professionals providing general research, evaluation, operational and/or specialized business reporting and/or analytical support to the broader business leadership team that are assigned to projects ranging in size with low to medium complexity and risk

• Provides coaching, mentorship and guidance to team within area of expertise

• Coordinates and prioritizes multiple initiatives and manages team resource allocation

• Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB

• Focus on short to medium -term issues (e.g. monthly-quarterly)

• Contributes to the overall discipline and strategy for the respective areas

• Sound knowledge of external competition, industry and/or market trends in relation to own function / business

• Generally reports to a Senior Manager

JOB REQUIREMENTS

• Seven or more years of relevant experience

• Skilled in using analytical software tools, data analysis methods and reporting techniques

• High proficiency in SQL queries is a must

• Strong ownership mentality and can-do attitude

• Strong writing, presentation, and communication skills accompanied by strong business acumen with ability to engage senior audiences

• Ability to work successfully as a member of a team and independently

• Strong analytical skills with ability to analyze, research, organize and prioritize work while meeting multiple deadlines

• People Manager experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet