Underwriting Group Manager

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Job Description:

The Loan Underwriting Group Manager oversees functions (single to multi-faceted) as assigned to include, but not limited to, underwriting for, first real estate mortgages, home equity, centralized lending, private banking, cross border lending, construction lending, and exception lending.

This job has responsibility for providing strategic direction, guidance on a broad and diverse range of complex activities / analysis and/or specialized project support or services within Retail Lending Operations including significant regulations such as Intra-Agency guidelines and Fannie Mae investor requirements. This Underwriting role manages professionals in support of developing business goals and evaluating results, and provides input to new products and technologies, and procedure/service coaching to senior staff.

This job ensures training and development plans are built and executed upon for and by respective teams. Accepts responsibility for the ongoing success and reliability of mortgage credit decisions used to secure money out product line while supporting TD Bank's mission, vision, strategic goals, quality initiatives and service standards while supporting and providing WOW! service.

The Loan Underwriting Group Manager is actively involved in execution of Retail Credit Risk Policy and associated adherence or exception management including exceptions considered "Board Reportable," and communicates with Executives on a regular basis.

Depth and Scope:

• Supervises daily operations to ensure accuracy and efficiency of workflow and staff

• Ensures 48 hour turn time SLA is met

• Acts as an advisor to production and operations staff to ensure team goals are met

• Helps with the selection process and orientation of new staff members

• Supports Loan operations in whatever capacity needed

• Provides exceptional customer service, congruent with WOW! Philosophies to customers, vendors and other institutions

• Demonstrates sound judgment conveying departmental policies and procedures

• Conducts monthly underwriting staff meeting and individual one on one monthly meetings with underwriters

• Supports Operations Director with delegation program

• Conducts monthly underwriting staff meetings and individual one on one monthly meetings with underwriters

• Performs other duties as may be assigned

Education & Experience:

• Bachelor's Degree or work experience equivalent to Bachelor's degree required

• FHA DE a must

• VA LAPP a must

• 10+ Years of related experience

• In-depth knowledge and understanding of bank operations, department policies, procedures, products, services, systems and applications

• Proven ability to interact with all TD Bank and departmental customers

• Excellent oral and written communication skills

• Excellent PC skills and familiarity with standard office equipment

• Ability to work in a fast-paced, dynamic environment a must

• Detail-oriented, self-motivated and has excellent customer service skills

• Excellent interpersonal skills

• Proven supervisory experience, organizational, analytical and decision-making skills

• In-depth knowledge of accounting

• Flexibility in adjusting priorities

• Proven ability to pro-actively manage workflow

Preferred Qualifications:

• Experience managing a team of underwriters

• Experience managing credit underwriting quality and action plans

• Strong spirit of collaboration

OCC Language:

• This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007

• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36

• Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007

• Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional

• International Travel - Never

• Performing sedentary work - Continuous

• Performing multiple tasks - Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds - Occasional

• Sitting - Continuous

• Standing - Occasional

• Walking - Occasional

• Moving safely in confined spaces - Occasional

• Lifting/Carrying (under 25 lbs.) - Occasional

• Lifting/Carrying (over 25 lbs.) - Never

• Squatting - Occasional

• Bending - Occasional

• Kneeling - Never

• Crawling - Never

• Climbing - Never

• Reaching overhead - Never

• Reaching forward - Occasional

• Pushing - Never

• Pulling - Never

• Twisting - Never

• Concentrating for long periods of time - Continuous

• Applying common sense to deal with problems involving standardized situations - Continuous

• Reading, writing and comprehending instructions - Continuous

• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.