Ability Specialist Hawaii Team

management, as well as State Disability benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Ability Specialist for our Hawaii team supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Location: Honolulu, HI

Start Date: 5/12/2025

Training Hours: Core business hours Monday -Friday

Length of Training: 5 weeks

Work Hours After Training: Core business hours

The Hartford is proud to offer a hybrid work location model that is designed to support flexibility.

RESPONSIBILITIES:

Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers.

Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim.

Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion.

Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight.

Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.

Attend Finalist and Sales meetings to support the specific requirements of our Hawaii employers.

QUALIFICATIONS:

1+ years of experience providing quality customer service is required.

2+ years of claim experience is preferred.

Associate or Bachelor's Degree is preferred but not required.

Medical terminology experience is preferred.

Professional verbal and written communication skills.

Ability to excel in an ever changing high-volume environment.

Readily able to champion change and innovation.

Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment.

Ability to thrives in a structured team environment.

Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

**Additional Information:

Requirement to work on Island, relocation may be required.

Hybrid: Requirement to be in office in total over 2 weeks a month.**

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$53,200 - $79,800

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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