AI Underwriting Specialist - AI tool Maintenance, Middle & Large Commercial

Large Commercial, this individual contributor role will execute on a multi-year underwriting roadmap that aligns our technology solutions with our insurance risk appetite, developing requirements for underwriting use cases that will position our businesses for long-term sustainable, profitable growth amid an ever-changing world.

This role will have a Hybrid work arrangement, with the expectation of working in an office (Hartford, CT, Chicago, IL, Charlotte, NC) 3 days a week (Tuesday through Thursday).

Core Responsibilities:

• AI/Gen AI Stewardship: Maintain a deep understanding of AI and Gen AI advancements, with a focus on sustaining and optimizing their application within underwriting operations.

AI Process Maintenance & Optimization:

• Own the upkeep and continuous refinement of AI-guided underwriting processes, tools, and frameworks to ensure alignment with business goals and underwriting integrity.

• Monitor system performance and user feedback to identify areas for enhancement, ensuring AI tools remain effective, compliant, and user-friendly.

• Collaborate with Agile Project Management teams to implement updates and improvements to existing AI underwriting solutions.

• Maintain and update business requirements and user stories to reflect evolving underwriting needs and regulatory expectations.

• Partner with technology teams and vendors to refine prompt engineering and ensure AI outputs remain accurate, relevant, and grounded in underwriting guidelines.

• Conduct regular audits of AI-generated outputs, providing detailed feedback and ensuring consistency with underwriting standards.

• Maintain a library of "ideal" risk evaluation documents and ensure AI systems are trained and tested against high-quality examples.

• Support the revision and maintenance of underwriting guidelines in collaboration with subject matter experts to ensure AI models are grounded in current best practices.

• Serve as a liaison between underwriting teams and technical teams to ensure AI tools are intuitive, effective, and aligned with user workflows.

Data Integrity & Governance:

• Support data strategy initiatives by ensuring data used in AI models is accurate, well-structured, and aligned with underwriting objectives.

• Collaborate with data science teams to validate model inputs and outputs, ensuring transparency and traceability.

Cross-Functional Collaboration:

• Work closely with IT, data science, compliance, and business units to ensure AI solutions are well-integrated and meet operational, regulatory, and strategic needs.

• Facilitate knowledge sharing and training to promote adoption and understanding of AI tools across underwriting teams.

Expected Outcomes and Success Metrics

• Enhanced Underwriting Efficiency: Demonstrate measurable improvements in underwriting efficiency through the successful implementation of AI-driven processes and tools.

• Innovation and Market Leadership: Achieve first-to-market status for new underwriting technologies and solutions, positioning the company as a leader in AI underwriting.

• Data-Driven Decision Making: Enable data-driven decision-making by developing and implementing robust data strategies that enhance underwriting accuracy and risk assessment.

• Customer Satisfaction: Improve customer satisfaction by delivering innovative underwriting solutions that meet evolving customer needs and expectations.

• Regulatory Compliance: Ensure all AI underwriting initiatives comply with regulatory requirements, minimizing compliance risks.

• Collaboration and Teamwork: Foster strong collaboration with Agile PM teams, IT, data science, and other departments to achieve shared goals and objectives.

• Continuous Improvement: Continuously monitor and evaluate the performance of AI underwriting solutions, making necessary adjustments to optimize outcomes.

Qualifications

• Creative and "out of the box" thinking is a must.

• Passion for AI and technology, generative AI capabilities with a willingness to stay current on external dynamics.

• Underwriting acumen and discipline, technical knowledge, and a firm understanding of our E2E underwriting process is essential.

• Understanding of and ability to work in an Agile environment

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Willingness to give and receive feedback to all levels within the organization

• Ability to work quickly within a startup like environment

• Ability to work collaboratively in a team environment.

• Bachelor's degree preferred.

Leadership Behaviors

• Better the Experience: Demonstrate our true character to our customers, co-workers, and communities. Live it.

• Be Courageous: Take action big or small. Own it.

• Break Through: Be curious, transparent and innovate together. Solve it.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$100,000 - $150,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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