Application Support Analyst

out activities.

• Investigate system errors and liaise with development teams to ensure errors are corrected and test bugs found in custom built solutions.

• Liaise and coordinate with 3rd party support teams to ensure problems are investigated and rectified in a timely manner.

• Defines support activities and metrics within SLAs and KPIs.

• Comprehensive documentation of application environments, dataflows, and support processes.

• Adherence to Hartford and SOX standards. Involvement in periodic audits of IT processes by internal and external auditors.

Qualifications & Capabilities

Technical:

• Good knowledge and experience of Applications Support principals and issue investigation.

• Good understanding and experience of SQL database management systems, SSIS, SSRS and T-SQL.

• Good Technical Writing Skills.

• Working knowledge of industry best practices, ITIL (incident, problem, change, release).

• Basic knowledge of software development lifecycle (safe agile) processes.

• Knowledge and understanding of general infrastructure components.

• Experience of off-the-shelf insurance applications such as: Subscribe and Exact Advantage - desirable.

• Experience of other insurance applications such as Claims Management Lifecycle (DOCOsoft), document workflow (ImageRight), Tyche and data quality (DQ Pro) - desirable.

• Working knowledge of Windows 11, Windows Server - desirable.

• Good Experience of web server technology and application lifecycle e.g. IIS - desirable.

• Knowledge and understanding of Lloyd's insurance market or other insurance background - highly desirable.

• Experience of supporting Lloyds Syndicate Policy Administration, Exposure Management and Policy aggregation Platforms - highly desirable.

Personal:

• Strong customer service ethic

• Strong analytical and logical problem-solving skills

• Ability to learn and understand new products quickly

• Ability to prioritise and organise workload, handling varying priorities by setting expectations appropriately

• Clear communicator both written and verbal

• Ability to develop and sustain relationships with internal and external customers

• Ability to apply a pragmatic and collaborative approach when required

• Proactive with suggestions for improvements; thinks laterally; receptive to new ideas

• Demonstrates ownership and responsibility

• Personable and proactive approach to supporting business users

Experience

• Relevant experience in the insurance industry, preferably London Market.

• Relevant experience of Subscribe and Exact Advantage or similar policy administration and aggregation systems.

• Relevant experience of application support responsibilities.

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