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Assistant Director, Customer Acquisition Employee Benefits

The Hartford

4.5

(70)

United States (Remote)

Why you should apply for a job to The Hartford:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2022
  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 76% say women are treated fairly and equally to men
  • 87% would recommend this company to other women
  • 90% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • The Professional Women’s Network (PWN) provides professional support, growth, advancement and networking to enable greater gender balance.
  • The Hartford offers diversity awareness training known as Appreciating Differences and Managing Inclusion.
  • Employees will be provided with leave of up to four weeks and paid at a rate of 100 percent of their base pay.

    • #R2523318_Remote

    Position summary

    ough platform adoption, automation, and continuous improvement. Growth objectives are central: expanding broker relationships, increasing quote volume, improving close ratios, and driving premium growth.

    Key Accountabilities

    Run the Business

    • Lead daily operations for quoting and presale support across 2-499 lives.

    • Provide people leadership: hire, onboard, coach, and develop a high-performing team; set clear expectations and manage performance with transparency and consistency.

    • Establish operating routines: weekly huddles, queue management, TAT adherence, and quality controls.

    • Ensure compliance, accuracy, and timeliness in all quoting activities.

    • Manage team performance metrics including turnaround time, quality, and responsiveness.

    • Coach and develop Quote Specialists and Sales Support Consultants.

    • Expand broker relationships and improve service experience to support growth.

    • Monitor and drive improvements in process, quote volume, close ratios, and premium won.

    • Collaborate cross-functionally with Sales & Relationship Management (S&RM), Underwriting, Onboarding, Billing/Commissions, and Product to deliver cohesive pre-sale to install handoffs.

    Business Transformation

    • Champion adoption of rating platforms.

    • Identify and implement automation opportunities to streamline workflows.

    • Lead readiness and adoption of platform and process transformation.

    • Redesign processes for future-state efficiency and scalability.

    • Driving growth through innovation, including new product bundles and cross-sell strategies.

    • Collaborate with cross-functional partners to penetrate new markets and segments.

    • Leverage data and analytics to inform decisions and accelerate premium growth.

    Qualifications

    • Bachelor's degree is preferred or equivalent combination of education and experience.

    • 5+ years in employee benefits, sales support, underwriting, or pre-sale operations preferred.

    • 2+ years of prior experience leading leaders required.

    • Demonstrated strength in stakeholder management, communication, and decision-making in fast-paced environments.

    • Working knowledge of pre-sale processes, licensing guidelines, and rules of engagement; familiarity with PRISM/Promise/RTQI/THPB a plus.

    • Ability to analyze performance metrics and lead continuous improvement.

    The ideal candidate will reside in CST or EST time zone

    This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

    Compensation

    The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

    $100,000 - $150,000

    Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

    About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

    Why you should apply for a job to The Hartford:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2022
  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 76% say women are treated fairly and equally to men
  • 87% would recommend this company to other women
  • 90% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • The Professional Women’s Network (PWN) provides professional support, growth, advancement and networking to enable greater gender balance.
  • The Hartford offers diversity awareness training known as Appreciating Differences and Managing Inclusion.
  • Employees will be provided with leave of up to four weeks and paid at a rate of 100 percent of their base pay.