Client Relationship Manager

As a Client Relationship Manager, you are Responsible for managing a defined book of business consisting of Regional Account (500-4,999 lives) customers. Your primary role is to retain and grow your book of business.

This is accomplished through the following:

• Proactively support your clients through various interactions including stewardship meetings based on each customer's needs.

• Develops and executes comprehensive book of business strategy consistent with organizational initiatives, profitability & persistency targets, segment requirements, and individual customer's needs.

• Makes recommendations for change where appropriate. Keeps abreast of client's changing benefits/HR needs/corporate landscape. Identifies and coordinates annual enrollment activity/communication requirements.

• Actively supports Book of Business growth objectives by identifying and pursuing opportunities for new and/or increased lines of coverage in conjunction with the Regional Account Executive.

• Partners with Regional Account Executive to educate and develop relationships with Brokers and their staff.

• Drives the renewal process in collaboration with the Regional Account Executive and the Underwriter, engaging other business partners as appropriate.

• Primary liaison between customer, producer and internal partners to ensure customer needs are addressed, bringing in the right resources at the right time.

• Identifies opportunities for process improvement, for the benefit of individual customers and the broader customer base and acts as appropriate.

• Understand and effectively communicate basic underwriting principles, claims experience and pricing justifications to Producers and Customers.

Qualifications

• Minimum 2 years of Disability and Life Group Benefits experience, emphasis on account management is preferred.

• 4-year college degree preferred or equivalent work experience.

• As a condition of your employment, you must obtain and maintain the Group Life & Health license including Continuing Education requirements.

• Ability to facilitate meetings and/or present to groups of varying sizes.

• Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint.

• Excellent verbal and written communication skills.

• Highly organized, detail oriented and able to manage multiple priorities at once.

• Ability to build rapport and develop/maintain strong relationships with internal/external partners.

• Ability to work independently.

• Demonstrates good leadership skills.

*Must reside in one of the listed areas to be considered: Boston, MA/ Hartford, CT. Must be within driving distance to one of the offices within the listed locations.

This role will have a Hybrid work arrangement. Candidates will have the expectation of working in an office 3 days a week (Tuesday through Thursday).

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, MiFi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://https://www.speedtest.net from your personal computer

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$74,400 - $111,600

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits