#R2418331
ties updates, issue resolution, and contract renewal. This individual will coordinate this work with marketing partners on the end-to-end engagement team, and will play a significant role in standing up a new digital platform that will streamline and personalize customer communications.
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our Hartford, CT office location will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
Responsibilities
Collaborate with relationship-management and marketing partners to design, test, and roll out customer-engagement strategies and tools
Understand the end-to-end customer lifecycle from RFP to stewardship and renewal
Meet regularly with relationship-management partners to obtain feedback on customer engagement successes and gaps, and incorporate this feedback into ongoing improvements
Prioritize ad hoc projects for meeting immediate needs while keeping longer-term projects on track
Support development of a new digital portal and support integration of the portal into case implementation, relationship management, and renewal experiences
Collaborate with implementation and relationship-management partners to incorporate AI into case-specific content generation
Qualifications:
5+ years marketing, insurance industry experience preferred
Bachelor's degree required
Ability to work in a matrixed environment with diverse business teams such as sales, account management, claims, strategy, digital and more
Proactive, adaptable, comfortable with ambiguity
Ability to pivot from detailed writing and editing to collaborative process management and back
Superior communication skills, both oral & written
Proven ability to convey technical topics with clarity and excitement
Detailed project manager
Excellent interpersonal skills
Must adapt well to new technology
Belief in test, learn, pivot
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$80,000 - $147,120
The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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