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IND Staff Engineer, Reliability

The Hartford

4.5

(70)

Hyderabad, India

Why you should apply for a job to The Hartford:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2022
  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 76% say women are treated fairly and equally to men
  • 87% would recommend this company to other women
  • 90% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • The Professional Women’s Network (PWN) provides professional support, growth, advancement and networking to enable greater gender balance.
  • The Hartford offers diversity awareness training known as Appreciating Differences and Managing Inclusion.
  • Employees will be provided with leave of up to four weeks and paid at a rate of 100 percent of their base pay.

    • #4099

    Position summary

    ern architectures and systems

    • Fundamentally treats Production Support as a Software and Systems Engineering Problem

    • Has natural inclination to automate and drive self-healing capabilities

    • Has innate curiosity of how systems work and is a continuous learner

    • Applies pragmatic design patterns, reliability, and incident management best practices to build solutions for complex problems

    Key Responsibilities

    • Ensure operational excellence. Independently drive the triaging and service restoration of all critical incidents and minimize the impact to business.

    • Ensure stability and performance of the systems in application portfolio across both production and pre-production environments.

    • Continuously improve the observability of our technology stack by evolving the usage of logs, metrics, tracing, dashboards, monitoring alerts, and integration of metrics with CI/CD pipelines.

    • Guide the use of best-in-class software engineering standards, tools, and design practices to enable highly available and performant customer-facing applications.

    • Lead adoption of metrics of overall application health - availability, performance, monitoring, alerting, quality, currency and resiliency

    • Perform troubleshooting, analysis, research and resolution of production incidents using advanced query and programming skills

    • Oversee application quality and integrity during production support changes through the software development life cycle, including accuracy of technical designs, build, testing and implementation.

    • Drive root cause analysis and permanent solution through sound problem management practices.

    • Ensure transition from development to production meets or exceeds all operational requirements.

    • Ensure strict adherence to IT regulatory and compliance requirements for all applications, drive remediation of all internal, regulatory and SoX audit findings.

    • Ensure that all technical documentation and artifacts are accurately prepared, maintained and cataloged.

    Required Skills & Experience :

    • 7+ years of software engineering experience, with 5+ years hands on development on the Duck Creek platform.

    • Deep experience configuring and extending Duck Creek Policy and/or Billing, including rating , forms, rules, billing schedules, and/or payment workflows.

    • Exper ience in full - stack including software components, database, platforms and network infrastructure

    • Degree in Computer Science or related disciple with at least 5+ years of hands-on experience in IT systems analysis, design, development and application support.

    • Strong understanding of object-oriented programming principles and concepts with prior or current development experience in one or more of the following languages: C#/ .Net , Java, Restful and Soap Web Services, HTML5, CSS, AJAX, JavaScript, JSON, XML

    • Thorough understanding and experience with SQL/T-SQL/PL SQL on SQL Server or Oracle relational database technologies

    • Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, ADO, Jenkins, Nexus, Rally, SonarQube etc..

    • Familiarity with observability tools like Dynatrace and Splunk is essential

    • Solid understanding of technologies that support the services offered for cloud applications (e.g., AWS, Azure, GCP) is essential and Gen AI solutions is a plus

    • Firm analytical and problem-solving skills

    Nice to Have

    • U nderstanding of technologies that support the services offered for cloud applications (e.g., AWS, Azure, GCP) and Gen AI solutions is a plus

    What We Offer

    • Collaborative work environment with global teams.

    • Competitive compensation and comprehensive benefits.

    • Continuous learning and growth opportunities in geospatial and risk analytics technologies.

    Why you should apply for a job to The Hartford:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2022
  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 76% say women are treated fairly and equally to men
  • 87% would recommend this company to other women
  • 90% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • The Professional Women’s Network (PWN) provides professional support, growth, advancement and networking to enable greater gender balance.
  • The Hartford offers diversity awareness training known as Appreciating Differences and Managing Inclusion.
  • Employees will be provided with leave of up to four weeks and paid at a rate of 100 percent of their base pay.