Operations Support Specialist, Claims

ound calls professionally and with empathy to respond to customers' needs; may assist contact centers one day per week or as needed based on the broader organization demands

• Entering and/or assigning new claim losses

• Perform other duties as assigned

• Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays

• Demonstrating accountability by accepting and applying feedback received

• Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request

• Consistently providing professional, reliable, and prompt service; maintaining a positive attitude

• Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others

• Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS

• Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience

• Specific skillset may include:

• Ability to process low-complexity tasks and other tasks as assigned

• Continuing to learn and develop understanding of more complex work

• Utilizes resources and knowledge to help make decisions and can identify when to involve others

• Handles routine inbound and outbound calls, may require assistance with more complex situations and escalations

• Utilizes tools and resources to manage workload and complete in a timely manner, avoiding repeat requests and escalations

• Enters data into Vega accurately and timely with minimal changes needed

• Knowledge and skills related to use of Microsoft office applications

• Participates in RCPS and process improvement related conversations

• Understands how to demonstrate behaviors and competencies required for role

• Adaptable to change

• Open to receiving feedback on progress

• Willingness to learn more

• Accountable for development and able to identify opportunities to focus on for performance and career growth

• Participates in Workday Check In conversations and GROW coaching plans

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$42,560 - $63,840

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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