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Senior IT Engineer

The Hartford

4.5

(69)

Charlotte, NC

Why you should apply for a job to The Hartford:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2022
  • 4.5/5 in overall job satisfaction
  • 4.4/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 87% would recommend this company to other women
  • 90% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • The Professional Women’s Network (PWN) provides professional support, growth, advancement and networking to enable greater gender balance.
  • The Hartford offers diversity awareness training known as Appreciating Differences and Managing Inclusion.
  • Employees will be provided with leave of up to four weeks and paid at a rate of 100 percent of their base pay.

    • #R2416309

    Position summary

    :

    • Configure, maintain our applications and infrastructure's observability capabilities in partnership with SRE, AIOps and Assess code, conf, or infra changes readiness for production

    • Monitor and develop SLOs and SLIs through customer user journey; Advise on SLA; Establish error budgets

    • Strategize, analyze and tune applications for Performance and availability via DevSecOps principles and technologies as needed to continuously (DevOps) validate Load, Stability, Scalability, and Reliability standards of the application are achieved.

    • Define, Create, and maintain monitoring dashboards. Implement application performance management, log analytics, error analytics, business analytics solutions using APM tools, but not limited to Dynatrace, Splunk, Akamai etc.

    • Responsible for monitoring application stability trends (cloud/on-Prem) and identifying opportunities to improve performance and/or availability

    • Automate system scalability and continually work to improve system resiliency, performance and efficiency; Makes recommendations for design changes for improved reliability

    • Working with Incident/ Problem manager and help drive blameless RCA, postmortems and RCRs by providing engineering and tool expertise

    • Define, configure, review, assess and use Artificial Intelligence based analytics, and fine-tune it to make a good balance between faster automatic root cause analysis and false positives

    • Develop next-gen, smart, automated monitoring & alerting solutions in software delivery and production environment. Implement observability and monitoring framework using tools/frameworks like Dynatrace, ServiceNow, Ansible, Splunk, Akamai, Open Telemetry and AWS monitoring capabilities CloudWatch etc

    • Independently contribute toward finding game changer solutions using cutting-edge technologies and Experience in enabling next-gen alerting, problem-solving, and self-healing solutions for IT assets

    Qualifications and Skillset:

    • Position requires a Bachelor's degree (or foreign equivalent) or Advanced degree in Information Technology, Computer Science Engineering, or a related field plus eight(8+) years of experience in the job offered or in a related occupation

    • Experienced in Dynatrace, LoadRunner and Splunk for performance analysis, alerting and monitoring solutions implementation, while being proficient in performance testing process and automation

    • Expertise in cloud-native technologies, including containerization, microservices architecture, and serverless computing

    • Demonstrate strong analytical, problem solving, debugging, troubleshooting skills and identifying root cause of issues

    • Proficient in utilizing and supporting APM tools in a large enterprise environment

    • Proficient with application server instrumentation (Java), Real User Monitoring, Synthetic Monitoring

    • Experience in the fields of Agile, DevOps, Site Reliability Engineering

    • Strong knowledge in Event Management in ServiceNow preferred

    • Exceptional communication and collaboration skills, enabling effective engagement with stakeholders at all levels of the organization

    • Ability to coach team members and engineering teams

    Certifications preferred:

    • Dynatrace certified associate

    • AWS Solution Architect - Associate

    • Splunk core certified Power user

    • Splunk core certified Advanced Power user

    • Secondary AWS certification (optional)

    Compensation

    The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

    $113,520 - $170,280

    Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

    About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits

    Why you should apply for a job to The Hartford:

  • Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2022
  • 4.5/5 in overall job satisfaction
  • 4.4/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 87% would recommend this company to other women
  • 90% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • The Professional Women’s Network (PWN) provides professional support, growth, advancement and networking to enable greater gender balance.
  • The Hartford offers diversity awareness training known as Appreciating Differences and Managing Inclusion.
  • Employees will be provided with leave of up to four weeks and paid at a rate of 100 percent of their base pay.