Workers’ Compensation Claim/Senior Representative

ithin established procedures in adherence to statutory, regulatory and ethical requirements.

Start Date: July 14, 2025
Hours: Monday - Friday, core business hours
Location: This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, Lake Mary, FL, San Antonio, TX, Naperville, IL or Scottsdale, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Responsibilities:
• Effectively manage workers' compensation claims requiring timely
investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to
statutory guidelines for all claims
• Leverage a network of professional resources that may include:
doctors, nurses, attorney and regulators to facilitate our mission of
restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining
productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to
inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates
and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient
claim outcomes
• Consistently demonstrate professional diplomacy during all
interactions with customers
• Contribute to a courageous culture that promotes collaboration and
inclusion to maximize operational performance and employee
engagement
• Embrace a culture of continuous improvement

Qualifications:
Claim Representative: $52,880 - $79,320

• Prior workers' compensation insurance claim handling is preferred
• HS Diploma required, Bachelor's Degree is preferred
• Demonstrated passion for delivering a superb customer experience
• Excellent organizational skills, especially regarding prioritizing work
activities
• Strong computer proficiency in the MS Office Suite (Word, Excel,
Outlook & PowerPoint)
• Superb time management and organizational skills
• Ability to meet productivity targets in a fast-paced, team-oriented
environment
• Excellent communication skills and negotiation skills
• Ability to adapt and flourish using industry-changing workflows
• Excellent written and verbal communication skills
• Demonstrates active listening to attentively meet the needs of our
customers and exhibit empathy during difficult situations
• Demonstrated desire to promote an inclusive culture of continuous
learning that is built on teamwork, collaboration, transparency, and
accountability to one another
• Ability to self-manage competing priorities while delivering accurate
work within key timelines

Sr. Claim Representative: $61,600 - $92,400
• Minimum of 2+ years of experience in Workers' Compensation claim
handling required
• Certification exams and adjusting licenses as required by state
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement
over career span
• Excellent time management skills with the ability to manage
competing priorities
• HS Diploma required, Bachelor's Degree is preferred

Additional Details:
• This role can have a Hybrid or Remote work arrangement. Candidates
who live near one of our office locations (Hartford, CT, Lake Mary, FL,
San Antonio, TX, Naperville, IL or Scottsdale, IL) will have the
expectation of working in an office 3 days a week (Tuesday through
Thursday). Candidates who do not live near an office will have a
remote work arrangement, with the expectation of coming into an
office as business needs arise.
• As a condition of your employment, you must obtain and maintain a
State Adjuster's License to process Property & Casualty Insurance.
Continued employment with The Hartford is contingent upon the
successful passage of the Licensing exam within 1 year from your date
of hire.
• For full-time, occasional, part-time or remote positions: (1) high speed
broadband internet service is required, we do not recommend or
support DSL, wireless, Wifi, Hotspots, Fiber without a modem and
Satellite; (2) Internet provider supplied modem/router/gateway is
hardwired to the Hartford issued computer with an ethernet cable; and
(3) minimum upload/download speeds of 5Mbps/30Mbps will be
required. To confirm whether your Internet system has sufficient
speeds, please visit http://https://www.speedtest.net from your personal
computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$52,880 - $92,400

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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