Senior Infrastructure Support Engineer

Thoughtworks

4.5

(33)

Cluj-Napoca, Romania (Remote)

Why you should apply for a job to Thoughtworks:

  • 4.5/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 97% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 97% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Prioritizing gender workforce quality, 41% of our workforce are women with 38% of our positions being women in Tech(and growing!)
  • Thoughtworks is certified and awarded the 2022 Best Workplaces™ in Chicago
  • Over 90% of surveyed employees say that people at Thoughtworks are treated fairly regardless of their gender, race or sexual orientation.
  • #6280257

    Position summary

    ses to various kinds of incident scenarios in collaboration with the Service Reliability Engineering (SRE) team and client stakeholders, and prepare runbooks

    • You will reduce the human effort in day-to-day operations by automating operations, using the latest tech stacks befitting the task and improving the overall efficiency of the entire team as time progresses

    • You will be the first responder to incidents in production/other high-value environments and execute the appropriate response as established by runbooks or based on your judgment of incidents

    • You will initiate or establish communication to the Level 3 support team, setting up war rooms for incident response, coordinating with tech leads, SRE leads and development teams to resolve incidents, as necessary

    • You will prepare incident root cause analysis (RCA) and postmortem reports, explaining analyses and outlining preventive measures to clients; Collaborating with SRE, development teams or independently, your role is to ensure clear communication and proactive steps for future incident prevention

    • You will implement service/product reliability improvement in collaboration with service reliability engineers by writing infrastructure/observability configuration code

    Job qualifications

    Technical Skills

    • You have hands-on experience in using CI/CD tools such as Jenkins, CircleCI or Gitlab for executing deployments

    • You have knowledge of Infrastructure as Code (IAC) tech stacks such as Terraform, Ansible, ARM or Cloudformation to provision and manage infrastructure

    • You have working experience in using observability tools for logging, monitoring, tracing and alerting, e.g.: Datadog/PrometheusGrafana, ELK/EFK/Splunk

    • You have experience in supporting at least one public cloud, e.g.: AWS, Azure or GCP

    • You have hands-on experience executing most common operations in managing workloads on any container ecosystem tech stacks. e.g.: Docker, Kubernetes, Openshift, etc.

    • You understand system performance tuning and scaling to handle common heavy load scenarios along with concepts of highly available systems and basics of disaster recovery solutions, and are familiar with failover, backup and recovery concepts

    • You have experience operating a Linux OS such as RHEL or a Debian-Based OS and are familiar with most common Linux OS operations and commands, reading and tweaking Bash scripts and managing runtime environment configurations such as Env Vars, Logs, etc.

    • You have experience supporting backend storage solutions such as SQL and NoSQL databases, e.g.: Postgres and MongoDB, and caching solutions such as Redis and Memcached

    • You have experience in networking configuration and security, and are familiar with common networking setup and security practices, e.g.: loading, balancing, proxies, transport layer security (TLS) and certificate management, and an understanding of standard network protocols and configurations

    • You have a good understanding of fundamental concepts of APIs such as request, response, headers, authentication, JSON payloads, etc.

    Professional Skills

    • You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders

    • You have people skills with an emphasis on close collaboration with multiple, cross-functional teams from the client side or Thoughtworks

    • You have the ability to work under pressure and with composure during production incidents

    • You have strong analysis, deduction and reasoning skills, with the ability to identify patterns in data and draw conclusions

    • You have strong drive and ownership to sign up and deliver work when called upon without being too concerned with role boundaries

    • You are willing to be part of a rotation- and need-based 24x7 available team

    Other things to know

    Learning & Development

    There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

    Job Details

    Country: Romania
    City: Cluj
    Date Posted: 10-09-2024
    Industry: Information Technology
    Employment Type: Regular

    About Thoughtworks

    Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

    Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

    #LI-Remote

    Why you should apply for a job to Thoughtworks:

  • 4.5/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 97% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 97% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Prioritizing gender workforce quality, 41% of our workforce are women with 38% of our positions being women in Tech(and growing!)
  • Thoughtworks is certified and awarded the 2022 Best Workplaces™ in Chicago
  • Over 90% of surveyed employees say that people at Thoughtworks are treated fairly regardless of their gender, race or sexual orientation.