Director, Site Reliability Engineering (SRE)

merica. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

This position is based in Plano, TX, with a hybrid mix of some in-office time and some remote work.

Who we're looking for

Toyota Financial Services is launching a new Site Reliability Engineering (SRE) team, and we are seeking a director to spearhead this initiative. As the director, you will be responsible for building the SRE team from the ground up and establishing robust processes to ensure the reliability, performance, and scalability of our systems and applications.

What you'll be doing

• Supporting Engineers with hands on coding, debugging, and implementation of automation to support a more stable and robust application environment.

• Foster a collaborative team culture and support professional development.

• Define and implement strategies for system reliability, performance, and scalability.

• Develop Service Level Objectives (SLOs) and Service Level Agreements (SLAs) aligned with business goals.

• Design and deploy monitoring, alerting, and incident management systems.

• Implement and refine disaster recovery and business continuity plans.

• Lead major incident responses and coordinate with stakeholders for resolution.

• Conduct post-incident reviews and drive continuous improvement.

• Identify and implement automation opportunities to streamline operations.

• Oversee the development and implementation of monitoring and incident management tools.

• Work with engineering, product, and infrastructure teams on reliability goals.

• Participate in architectural reviews, providing input on reliability and scalability.

• Recruit, build, and lead the new SRE team with clear objectives and metrics.

What you bring

• 7+ years of experience in Site Reliability Engineering, DevOps, or a related field, with at least 3 years in a leadership role.

• Demonstrated experience in building and managing teams, with a proven track record of achieving high system reliability and performance.

• Deep understanding of cloud platforms (e.g., AWS, GCP, Azure) and container orchestration technologies (e.g., Kubernetes).

• Proficiency in scripting and automation (e.g., Python, Bash) and familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack).

• Strong leadership capabilities, with excellent problem-solving and decision-making skills.

• Effective communication skills, with the ability to convey complex technical concepts to diverse audiences.

What We'll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect.

• Professional growth and development programs to help advance your career, as well as tuition reimbursement.

• Team Member Vehicle Purchase Discount.

• Toyota Team Member Lease Vehicle Program (if applicable).

• Comprehensive health care and wellness plans for your entire family.

• Flextime and virtual work options (if applicable).

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.

• Paid holidays and paid time off.

• Referral services related to prenatal services, adoption, childcare, schools and more.

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

• Relocation assistance (if applicable)

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Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].