Human Resources Business Advisor

nancial Services (TFS) three Customer Experience Centers, overseeing call center operations employees, located in Plano, TX, Alpharetta, GA, and Chandler, AZ. This role requires the ability to integrate macro level HR-related priorities, strategies, and goals, with the Experience Center specific initiatives and programs. This role has five direct reports across those sites.

This position is based at our North American headquarters in Plano, Texas. The selected candidate will be expected to reside within commutable distance of this location.

What you'll be doing

• Lead a team of HR Generalists and HR Specialists located across the three Experience Center sites, supporting call center employee populations.

• Have/develop a strong understanding of the TFS Experience Center business operating model, and the specific needs of the Centers, applying this knowledge to create effective partnerships with managers/leaders and integrate short- and long-term needs of the Center operations with HR/talent-related solutions.

• Develop and nurture strong and productive partnerships with a diverse group of senior managers and executives as well as with other groups within HR.

• Use Workforce Planning & Analytics (WP&A) tools (e.g., segmentation framework, headcount plans, etc.) to assist assigned business unit in making workforce-related decisions. Help business managers/leaders understand and build workforce plans, including identifying current state, future state, and gaps.

• Lead the education, implementation and follow-through of all existing HR programs, including but not limited to: Performance Management (Driving Performance) and corrective action, Pay for Performance (compensation programs such as merit, growth, bonus, discretionary awards), learning/development programs, as well as talent/succession planning.

• Partner closely with Talent Acquisition to effectively and efficiently staff open positions.

• Provide advice and counsel along with Team Member Relations team to resolve team member concerns. Also partner with the leaves and disability management team on LOA cases.

• Ad hoc projects as assigned such as process improvement, etc.

What you bring

• Strong experience with large business unit support in an HR Business Advisor or HR Generalist/Analyst role.

• HR department project work, especially in a leadership role.

• Proven experience leading/managing a team (preferably managing direct reports).

• Knowledge and understanding of compensation programs, LOA administration, and recruiting processes.

• Knowledge and understanding of applicable employment/labor laws.

• Proficient in Microsoft applications (Excel, PowerPoint, Word, Outlook).

• Bachelor's degree or higher, or equivalent professional work experience relevant to this position.

Added bonus if you have

• HR experience supporting call center operations highly preferred.

• PHR/SPHR Certification.

What We'll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Flextime and virtual work options (if applicable)

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].