Senior Business Analyst, Charging Technology & Customer Experience

rovements in the digital public charging customer experience and drive further development of the Toyota/Lexus Charging Network.

Reporting to the Charging Strategy & Technology Manager, the person in this role will support the EV Charging Solutions department's objective to enable Toyota and Lexus EV customers to confidently and sustainably go more places.

What you'll be doing

• Identify charging technology features to improve the public charging customer experience (CX).

• Develop business cases and facilitate review process for executive approval.

• Document and maintain public charging business requirements.

• Identify and manage consumer & competitor research opportunities.

• Input tickets into CT intake system to request new functionality for Toyota/Lexus Charging Network within the Toyota App and In-Vehicle Multimedia.

• Monitor and analyze ongoing competitor and market trends related to charging CX and new digital technologies.

• Support negotiations and manage relationships with charging network operators and third-party service providers.

• Collaborate with cross-functional teams to ensure the seamless integration of EVCS public charging initiatives into the company's EV ecosystem.

• Analyze charging utilization data to assess the performance of public charging infrastructure and identify opportunities for improvement.

What you bring

• Bachelor's Degree from Accredited 4-year college or university; and/or related commensurate experience.

• Proven experience in requirement gathering & analysis, project management AND/OR related environment.

• Experience working with technical teams and operating in an agile environment.

• Strong strategic thinking skills and business acumen.

• Understanding of financial analysis and financial modelling.

• Proficient in BI reporting tools (e.g., Tableau, PowerBI, etc.).

• Strong interpersonal skills and ability to manage across multiple internal & external groups.

• Understandings of Agile methodologies and project management. Experience with Jira, Confluence, or Scrum frameworks a plus.

• Customer-Centric Mindset a must.

Added bonus if you have

• MBA or higher-level degree a plus.

• Toyota App and In-Vehicle Multimedia experience.

• Significant EV Public Charging Infrastructure knowledge and understanding.

• Previous experience in a business development role.

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights

include:

• A work environment built on teamwork, flexibility, and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Flexible work options based on business needs

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].