Senior Technical Operations Engineer

offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time .

This position is an onsite role based in Plano, TX

Who w e' re l o o king f o r

Toyota Financial Services is looking for passionate and highly motivated Senior Technical Operations Engineers to join our Technology Operations Center (TOC) team.

As a Senior Technical Operations Engineer, you'll play a key leadership role in ensuring the stability, performance, and continuous improvement of business-critical platforms and systems across cloud, data, DevOps, and customer technologies. You'll serve as a go-to expert during high-impact incidents, partner closely with engineering teams, and drive operational readiness through proactive support and process optimization.

What you'll be doing

These core responsibilities apply to all roles:

• Provide senior-level operational support for enterprise platforms and services.

• Lead troubleshooting efforts during major incidents and complex performance issues.

• Drive root cause analysis, corrective action planning, and problem management.

• Monitor system health using observability and monitoring tools (e.g., Dynatrace, Datadog, CloudWatch).

• Collaborate with engineering and platform teams to influence supportability and readiness.

• Own and maintain documentation for support processes, system configurations, and runbooks.

• Identify and implement improvements to operational processes and platform reliability.

• Participate in and improve on-call rotations to ensure resilient 24/7 operations.

Role Focus Areas

We're hiring across multiple domains. Each focus area includes additional responsibilities and desired skill sets:

Cloud Services

You'll lead support for AWS infrastructure, networking, cloud automation, and platform performance.

Key Skills:

• AWS services (EC2, S3, RDS, Lambda, VPC, Route 53, Kubernetes)

• Infrastructure as Code: Terraform, CloudFormation

• Troubleshooting Linux/Windows systems

• AWS CLI, scripting (Python, Bash, PowerShell)

• AWS certifications (Solutions Architect preferred)

Customer Services (Salesforce)

You'll support Salesforce-based platforms including CEP, SRM, STRATUS, and customer-facing integrations.

Key Skills:

• Salesforce platform (Sales Cloud, Service Cloud, custom apps)

• SOQL, Copado, DevOps automation

• Experience integrating Salesforce with enterprise systems

• Salesforce certifications (Advanced Admin preferred)

Data & Technology Services

You'll support and optimize enterprise data pipelines, streaming platforms, and integration technologies.

Key Skills:

• Snowflake, EMR, Kafka, Tableau

• MuleSoft, REST/SOAP APIs, MFT protocols (SFTP, AS2)

• Databases: SQL, NoSQL

• Monitoring tools (Grafana, Dynatrace)

• API testing tools (Postman, Swagger)

• MuleSoft or API-related certifications a plus

Enterprise Data & Technology Platform

You'll drive operational excellence for CI/CD pipelines, containerized applications, and DevOps toolchains in the cloud.

Key Skills:

• CI/CD tools (Jenkins, GitLab, AWS CodePipeline)

• AWS DevOps tools, Infrastructure as Code

• Containers (Docker, Kubernetes)

• API Gateway tools and scripting languages

• AWS DevOps Engineer certification preferred

What you bring

• Bachelor's degree in Computer Science, IT, or a related field

• Extensive experience in platform or systems operations

• Strong troubleshooting and problem-solving skills

• Deep understanding of ITSM processes and incident response

• Excellent collaboration and communication skills

• Proven ability to lead under pressure and influence cross-functional teams

A dde d b o nus if y o u ha v e

• ITIL Foundation Certification

• AWS, Salesforce, or integration platform certifications

• Experience with observability, incident management, and automation tools

• Familiarity with enterprise systems and hybrid cloud environments

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect.

• Professional growth and development programs to help advance your career , as well as tuition reimbursement.

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family.

• Toyota 401(k) Savings Plan featuring a company match , as well as an annual retirement contribution from Toyota regardless of whether you contribute.

• Paid holidays and paid time off.

• Referral services related to prenatal services, adoption, childcare, schools, and more.

• Tax advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

• Relocation assistance (if applicable).

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected] .