Customer Support Associate (Seasonal)

Underdog Sports

4.8

(18)

Brooklyn, NY (Remote)

Why you should apply for a job to Underdog Sports:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.8/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 83% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We have have a connected virtual first culture with a highly engaged distributed workforce.
  • We're the fastest-growing sports gaming company ever. Joining Underdog can catapult your career.
  • We offer unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
  • #4568985005

    Position summary

    inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard

    • Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
    • Create a lasting impression on every user through transparent, open, and honest communication
    • Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
    • Show up everyday with a positive attitude and excited to help the team collectively reach its goals
    • Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
    • Offer comprehensive technical assistance to both Web and Mobile app users
    • Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

    Who you are:

    • Flexible weekday & weekend availability due to varying shifts
    • An optimistic and proactive individual, dedicated to finding solutions
    • A versatile team player, adept at navigating diverse situations with ease
    • A clear and concise communicator, with an emphasis on writing skills
    • A receptive individual who embraces new perspectives and approaches
    • An insatiably curious learner, driven to acquire new knowledge daily
    • A customer service expert, delivering exceptional support by showcasing deep product expertise
    • Proficient multitasker, committed to delivering high-quality work across various tasks

    Even better if you have:

    • Experience with Intercom (or other ticketing processor systems)
    • Fantasy Sports and/or Sports Betting knowledge
    • 1-2 years of customer support or related experience

    Targeted Start Dates:

    • July 14th

    • August 4th

    Our target starting base salary range for this position is between $18 and $20/hr. The starting base salary will depend on a number of factors including the candidate's skills and experience, among other things.

    #LI-REMOTE

    This position may require sports betting licensure based on certain state regulations.

    Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

    Why you should apply for a job to Underdog Sports:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.8/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 83% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We have have a connected virtual first culture with a highly engaged distributed workforce.
  • We're the fastest-growing sports gaming company ever. Joining Underdog can catapult your career.
  • We offer unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)