Fraud Operations Team Lead (Night Shift)

h to daily operations to understand challenges firsthand. Unlike managers who focus on strategy, Team Leads provide real-time coaching, set the tone for culture, and ensure the team executes effectively. This balance of leadership, mentorship, and operational oversight makes the role both dynamic and critical to success.
About the role

• Lead and develop a small, dynamic team of Fraud Associates dedicated to investigating suspicious activity and protecting Underdog's platform and players from fraud.
• Use a blend of internal and third-party tools, reports, and analytics to detect fraud trends, and help create industry-leading experiences while maintaining security.
• Work closely with the FraudOps Manager to set and achieve performance goals and KPIs that drive team success.
• Partner with various internal teams (Product, Engineering, Compliance, Responsible Gaming) to implement fraud prevention strategies and improvements.
• Oversee team performance, provide mentorship, feedback, and regular check-ins to ensure individual and team growth.
• Play a critical role in building new fraud detection and prevention methods, ensuring compliance with regulations like KYC and Anti-Money Laundering.

Who you are

• 3+ years of relevant experience in a Fraud or Risk Operations role
• At least one year of experience guiding a team of employees.
• Highly analytical, able to detect fraud trends and understand data to recommend actionable improvements.
• Possess strong critical thinking and investigative skills, always looking for new ways to improve fraud detection processes.
• Excellent verbal and written communication skills, allowing you to effectively communicate across departments and with external stakeholders.

Even better if you have

• Experience working within the online sports betting or gaming industry, with a strong understanding of its regulatory environment

• Knowledge of fraud detection tools, systems, and platforms.

• Familiarity with performance management tools and techniques to monitor and improve team productivity.

• A passion for both customer experience and operational efficiency, with the ability to balance both in fraud prevention strategies.

• Proven success in collaborating cross-functionally, working with teams like Product, Engineering, and Compliance to create a safer user experience.

Our target starting base salary range for this position is between $90,000 and $95,000, plus target equity. The starting base salary will depend on a number of factors including the candidate's skills and experience, among other things.
What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)

• 16 weeks of fully paid parental leave

• Home office stipend

• A connected virtual first culture with a highly engaged distributed workforce

• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

#LI-REMOTE

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.