Promos & Retention Associate

ecution of promotional and retention campaigns to enhance customer engagement.

• Assist in monitoring and analyzing campaign performance, providing actionable insights to the team.
• Use SQL to pull and analyze customer data, helping to refine retention and promotional strategies.
• Collaborate with senior associates and managers to execute campaigns focused on CRM, sportsbook, and customer engagement.
• Contribute to the creation and execution of targeted campaigns, with a focus on customer retention and reactivation.
• Learn and grow within a fast-paced, dynamic environment, gaining hands-on experience in sports gaming retention.

Who you are:

• 1+ years of experience in promotions, customer engagement, or retention (preferably in gaming, sports, or tech).
• Passionate about sports and eager to learn more about the gaming industry and retention strategies.
• Comfortable with data analysis and eager to learn SQL for customer insights and campaign reporting.
• Enthusiastic about contributing to team efforts and growing within a collaborative environment.
• Detail-oriented, with a strong desire to learn and grow in a high-impact role.

Even better if you have:

• Experience with CRM platforms like Braze or Optimove.

• A basic understanding of SQL or the desire to learn it for data analysis.

• Familiarity with analytics tools like Looker, Sigma, or similar.

Our target starting base salary range for this position is between $59,000 and $70,000, plus target equity. The starting base salary will depend on a number of factors including the candidate's skills and experience, among other things.

What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)

• 16 weeks of fully paid parental leave

• A $500 home office allowance

• A connected virtual first culture with a highly engaged distributed workforce

• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

#LI-REMOTE

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.