Senior Promos & Retention Associate

te, and optimize retention strategies for customer engagement across all four verticals.

• Analyze customer behavior and campaign data to continuously refine retention and promotional strategies.
• Collaborate with managers to ensure the success of targeted campaigns, tent pole events, and sportsbook customer journeys.
• Provide mentorship and guidance to junior team members, sharing best practices and supporting their growth.
• Take part in cross-functional initiatives to refine customer journeys, reactivation campaigns, and overall retention strategies.

Who you are:

• 1-3 years of experience in retention or marketing, ideally within the sportsbook or gaming industry.
• Analytical thinker with a data-first mindset.
• Experienced in collaborating with analytics teams and data partners.
• Understand the importance of a personalized customer journey and know how to develop strategies that foster long-term engagement.
• Ability to work cross-functionally and collaborate with other teams to execute campaigns.
• Self-starter who can balance both strategic planning and hands-on execution.

Even better if you have:

• Experience with retention platforms like Optimove or Braze.

• Familiarity with data reporting tools like Looker or Sigma.

• Experience in customer engagement strategies for sports fans and gaming products.

Our target starting base salary range for this position is between $81,000 and $92,000, plus target equity. The starting base salary will depend on a number of factors including the candidate's skills and experience, among other things.
What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)

• 16 weeks of fully paid parental leave

• A $500 home office allowance

• A connected virtual first culture with a highly engaged distributed workforce

• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

#LI-REMOTE

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.