#24-0690
lanning and drive towards increased predictability of delivery
Prepare and deliver informal and formal presentations to own team, department, other IT teams, and business partners
Inspire lasting relationships with Team Members, Leaders and Customers; building trust through proven results and added value
Think beyond the day to day, talk about possibilities, create milestones and goals to gather support for team vision
Effectively cope with ambiguity and change, foster an environment of creativity and innovation
Qualifications:
Bachelors, Masters or MBA degree preferably in computer science or Management Information Systems; A combination of education, training and experience may be considered in lieu of a degree.
Minimum of 7 years' progressive experience in a related field; preferably ServiceNow
Minimum of 2-5 years prior experience and passion for managing and developing people to their full potential through coaching, mentoring, and servant leadership
Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience
Strong understanding of Professional Services/Engineering business processes and how technology can enhance and improve these processes preferred
Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process
Will utilize AGILE processes, methodologies, and practices
Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful
Previous experience managing project initiatives across multiple IT and business organizations
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans /Individuals with disabilities
Preferred Locations: MO, KS, and potentially others