Associate Engineer - Production Service

ng, we are the conduit for all incidents, and as Associate Engineer - Production Service, you''ll be expected to play a critical role in ensuring all incidents are triaged and resolved efficiently and effectively, while working across teams in India, the United States, and Europe. At Xperi, you''ll be a problem-solver, a change agent, and a thought leader. This is a technical role focused on Incident Management, but also has crucial elements of Software Development (automation, APIs, web services, etc.), DevOps (automation, CI/CD pipelines, etc.) and Change Management (release best practices).

What you will get to do:

• Incident management. Acknowledge, identify, troubleshoot, and resolve production incidents for a global organization.

• Process improvement. Identify and automate repetitive operational tasks at all stages of the software lifecycle.

• Team work. Be part of a hard-working, technically-apt global team.

• Innovate. Be part of a change organization.

Who we are looking for:

Must have:

• Effective communication skills for collaborating with team members and stakeholders.

• Demonstrate ability to work and collaborate in a process improvement environment.

• Working knowledge of Windows and Linux.

• Working knowledge of Python, SQL, C#, and Java.

• Provide Level 1 and Level 2 technical support to systems, servers (Windows/Linux/ Amazon Web Services (AWS)), and critical services.

• Work with Engineering, Database, and IT teams to resolve problems.

• Experience with monitoring and observability based on Splunk.

• Monitor production device population and respond to monitoring alerts.

• Monitor system performance and capacity and identify areas for improvement.

• Write scripts to automate repetitive tasks.

• Create and maintain knowledge base documentation.

• Maintain total outage / disaster recovery documentation.

• Keep abreast of current observability, system, architecture, and software development trends and best practices.

• Must be on-call.

Nice to have:

• Experience on Docker, Kafka/RabbitMQ, and Cloud Architecture (AWS).

• Familiarity with version control concepts (Git).

• Data analysis and data visualization toolsets (Tableau, etc.).

• Knowledge of Change Management best practices.

What will make you successful:

• Good troubleshooting skills and proactive in learning.

• Be analytical.

• Learn, collaborate, and educate.

• Excellent written and oral communication skills.

Life @ Xperi:

At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.

Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.

Rewards include:

• Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
• Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
• Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
• A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.