Manager- Customer Success

TV Media Platform business unit, we are now looking for a Customer Success Manager. You will be based in the Warsaw area, Poland. Our business unit is a globally distributed organization with a true international spirit. At the same time, we have local offices with a first name atmosphere.

In the Customer Success department, our charter is to be the voice of the customer within our business and to work with our internal teams, Customer''s teams and Partner''s teams to drive programs with them to accelerate the global footprint of Powered by TiVo TVs.

As a Customer Success Manager, you will co-ordinate internal teams across Commercial, Marketing, Product Management, Engineering, Quality Assurance, Content Onboarding and Customer Support departments to deliver programs of work, working in concert with our external partners and customers.

What you will get to do:

Within the team, your key responsibilities are

• Team Leadership - to inspire and co-ordinate technical and commercial teams to collaborate and deliver effectively and efficiently against agreed goals

• Program Delivery - Build plans and execute on delivery timelines, managing risks and issues with internal and external stakeholders

• Collaborate and Communicate - working effectively with all internal stakeholders (up to and including C level) and with our partners and customers (across all levels within their organizations). Building and developing relationships and delivering on commitments are key attributes to this role, and pivotal to the success of the Customer Delivery Team

Who we are looking for:

• Project delivery experience in a customer facing environment

• Business and commercial acumen to understand the needs of our customer and to champion their cause within our organisation

• At least 5 years of equivalent industry experience within a software development and delivery organization.

• Excellent communication skills

• Excellent problem solving skills to identify issues and work collaboratively with teams to identify and action winning solutions

• Ability to co-ordinate and track progress and communicate effectively and motivate teams to solve problems and issues as they arise

• Fluent Polish and English (C1 level), both written and spoken

• Bachelor''s degree in a relevant field (or equivalent work experience)

• Curiosity and a passion for learning new things.

Life @ Xperi:

At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.

Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.

Rewards include:

• Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
• Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
• Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
• A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.