Sr Engineer - Product Support

eer to deliver our customers' best possible audio experience through speaker and headset acoustic tuning with DTS audio solutions. Your expertise will be crucial in delivering solutions for high-quality audio against demanding deadlines, directly tuning customer audio pipelines, and developing training material to empower customers to tune their own products.

You will play a pivotal role in ensuring our clients receive top-notch technical assistance and support. This includes the definition, tuning, and evaluation of audio capture and render solutions, including electroacoustics and signal processing, to support our customers in productizing complex consumer electronic devices. You will validate final tuning integration and overall performance on customer products, provide feedback to internal development teams on improvements to the tuning workflow, and work with the Sales team on pre-sales engagement, including product demos and trade shows.

At XPERI/DTS, Product Support Engineering provides vital engineering support for business development and marketing efforts and direct support to PC/Headset/TV OEMs (Original Equipment Manufacturers) and ODMs (Original Design Manufacturer). Capturing technical requirements of customer products and working with internal teams on gap analysis will be key aspects of your role.

This role is perfect for someone who enjoys customer-facing work, the technical and creative aspects of it, and high collaboration across global teams in Asia, Europe, and the US.

What you will get to do:

• Delivering solutions for high-quality audio against demanding deadlines

• Direct tuning of customer audio pipeline

• Developing training material and providing training to customers on how to tune their own products

• Validating final tuning integration and overall performance on customer products

• Providing feedback to internal development teams on improvements to tuning workflow

• Working with Sales team on pre-sales engagement, and presentations of Xperi/DTS solutions relevant to customer's products, including product demos and trade-shows

• Capturing technical requirements of customer's products and working with internal teams on the gap analysis process

• Helping to drive the roadmap for new technologies based on customer feedback

• Working with the software engineering team to support the integration of Xperi/DTS solutions in customer's product

• Initial issue triaging and diagnosis

• Providing on-site customer support as needed during the integration stage or tuning service delivery

• Providing customer feedback to internal engineering teams on SDK integration and documentation improvements

• The role requires some occasional local travel.

Who we are looking for:

Must have:

• Bachelor''s or Master''s degree in electrical engineering, computing science, or related

• 5+ years of experience working in a Consumer Electronic product industry, either IC, automotive, mobile, or home AV

• A passion for audio and music

• A good ear for tuning and proficient knowledge of audio signal processing concepts and audio pipelines

• Possess the ability to use listening skills to diagnose various audio issues and make corresponding tuning adjustments

• Experience using common audio tools and software packages

• Strong problem-solving and issue diagnosis

• A Team player with strong communication, collaboration, and active listening skills

Nice to have:

• Familiarity with Android system level, Windows APO (Audio Processing Object), or IC/DSP integrations

• Software development, programming, and app development

• Scripting experience (e.g., Python) is a strong advantage

• Strong English skills, including reading, writing, and speaking

• Experience with Jira, and Confluence.

• Experience in coordinating with multiple teams for product delivery.

What will make you successful:

• The ability to propose, design and develop solutions that scale

• Keen troubleshooting skills and practiced agile development methodology

• Excellent written and oral communication skills

• Expert problem-solving skills

Life @ Xperi:

At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.

Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.

Rewards include:

• Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
• Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
• Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
• A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.