Technical Service Delivery Specialist

d driving TiVo OS technical onboarding process. You will collaborate closely with internal teams, hardware vendors, and other stakeholders to ensure smooth integration and delivery of Smart TV media platformed shaped to customer needs.

If you are passionate about the Smart TV industry, have a good technology understanding, and enjoy working in a dynamic and fast-paced environment, we would love to hear from you. Apply now to join our Customer Services team and play a key role in shaping the future of leading independent media platform for Smart TV.

What you will get to do:

• Serve as the primary technical point of contact for our partners - TV OEMs and ODMs during TiVo OS'' onboarding process, manufacturing and post-launch.

• Supervise per-partner configuration of TiVo OS in the Linux-Yocto layer.

• Coordinate with internal teams to gather technical requirements and drive timely delivery of onboarding initiatives and customer software releases.

• Work closely with cross-functional teams, including Customer Success, Engineering, Support and QA.

• Perform technical troubleshooting and drive issue resolution, coordinating appropriate teams when necessary.

• Monitor IT Service performance and become an escalation point for Incidents.

• Report IT Service and post-launch support performance to internal and external stakeholders.

Who we are looking for:

Main requirements for the role:

• Previous experience in L2/L3 technical support, software engineering or technical project or delivery management.

• Ability to navigate through the code, understand its architecture and versioning to identify key configuration parameters and their implications.

• Previous experience in junior managerial or semi-managerial positions (technical but with high portion of autonomy and influence).

• Ability to learn quickly and adopt to dynamic environments.

• Ability to work collaboratively, coordinate and drive.

• Problem-solving and troubleshooting skills, with the ability to analyse technical issues and provide effective solutions.

• Communication and interpersonal skills, with the ability to build relationships with external and internal stakeholders.

• Proficiency in written and spoken English.

Value asset of candidate's advantage:

• Knowledge of Linux.

• Experience in embedded device industries.

• Knowledge of ITIL framework.

• Knowledge of Python.

Life @ Xperi:

At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.

Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.

Rewards include:

• Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.

• Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.

• Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.

• A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.

We would like to inform you that the Whistleblower and Abuse Reporting and Handling Policy, referred to in Article 24 (1) of the Law on the Protection of Whistleblowers of 14.06.2024 (Journal of Laws of 2024, item 928), in effect at TiVo POLAND sp. z o.o., based in Warsaw, is available here.