Webhelp

"Managers very supportive. Overall great environment for growth and make some decent money."

"It all starts with a two week training program by zoom meeting with a big group. During training everything seems nice, the work looks amazing and the management team all friendly and supportive. In my case, I'm working for (client of WebHelp), they show us videos of how "amazing" it is to be part of (client of WebHelp) and how you'll love every part of this job and how selling is nothing more than a conversation.During those two weeks we study unnecessary things and we also do some call listening which helps a bit.After the two weeks, we enter academy. This is where you start noticing what this job truly is. Academy is when you start taking calls but have a support call on teams to help you with any questions you may have.Be prepared to have extremely rude customers on the phone. Most of the time they will ask to speak with the manager and we have to answer that it's not possible, and if they want to complain it has to be made by filling a form online. Which means you're completely by yourself and you'll have to handle the situation without a manager.After two weeks of academy, they start to become strict. You have 5 minutes to do after call work (write notes regarding the call). If you stay in ACW more than 5 min you start to get messages from the management team asking you why you're still in after call work. In other words, they think we are robots and that we have to answer calls after calls.If we put the customer on hold for two long, we get messages again, asking us why. (As if we had put the customer on hold to make a cup of coffee). Team leaders will put pressure on you every single day, from start to finish, to make you up-sell. All they care about is targets. Managers and team leaders don't answer calls, but get bonus from our sales. Oh and the bonuses that they talk about during training, you'll only be able to gain them if you sell a home broadband during a month. If not, then no bonus.They will also tell you to not hesitate to ask for help once you leave academy. But when you leave that stage and need support they will either ignore your message or reply two hours later, when it's not needed.There's not enough help and what they care more about is the targets and bonuses that they will get from our hardwork.The system (Halo) that they use is the worst, to say the least. It's slow, not user friendly, and you'll probably have to login more than once during your shift as it's always crashing. It's impressive how a big companies uses this system within the UK.Be prepared to read long terms and conditions when putting a sale through. You'll have to read them word for word and if you miss something, they have a dedicated team (quality team) to check calls and make sure we get penalised.There are also some departments (billing team) within this campaign who will simply hang up the call when you try contacting them.Every week they recruit new people because there's always people leaving. They still haven't wondered why so many people leave.And as if all of this wasn't already enough they charged me £200 which was my last pay. But they wanted an excuse to not pay the £200. So they put on the payslip £200 for equipment. (Who would even want a heavy computer that takes 20 minutes to turn on?) They then gave me the refund after sending them a proof that the equipment had been received by them.We are just a number."