Virtual CS

Kate OCarroll

June 2,2020 at 2:27PM UTC

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Hi everyone, I manage a CS team of 16 which includes 12 direct support staff. I love my company but due to some technological challenges, we haven't been able to offer phone support during this time. So instead of supporting by phone and email, we're strictly working with our customer base via email for now.

We dont have the capabilities in place for virtual chat or a VOIP system yet- and now with the economy the way it is, I am doubting we will invest in that for a while too.

My question for you all is.. How are you managing yourselves and your teams during this?
Are you changing the way/s you support your customer base and if so, what does that look like?

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