Hello everyone. I just joined the group. I am a Customer Experience Advocate so I see many complaints during my day. The good thing is that I'm able to take those complaints and find ways to improve the customer's experience and keep our employees happy. Or I at least try :)
Customer Service isn't easy and its important to have team behind you that KNOW what your going through on a day to day. We are the information hubs for the customer and the company. Whether its old school calls or chat boxes, we're here problem solving, overting brand attacks online in the early hours of the morning, or just listening. Network, ask questions, and laugh a little.