Customer Communications Advisor [HYBRID]

et ready to think big, work smart and shine bright**

• Develops and leads a portfolio of communications campaigns to influence stakeholders like media, customers and employees.

• Provide strategic recommendations and counsel to business partners and leaders on external and internal communication strategies and tactics that will support company and program objectives.

• Serve as a subject matter expert for the department on your portfolio of work; review news stories for inaccuracies and work with media team to correct them.

• Track the success of various campaigns and course correct as needed.

• Build coordinated communications plans, talking points, messaging platforms, news releases, FAQs, media statements, employee communications as well as stories for Energized by Edison, the company's storytelling platform.

• This position will support crisis communications activities, including as a Public Information Officer, outside of "traditional" business hours.

The Essentials

• Seven or more years of experience leading strategic communications plans that deliver results for a brand/company, either in-house or for a public relations agency.

• Experience adhering to AP Style.

The Preferred

• Bachelor's Degree or higher in Public Relations, Journalism, Communications, Marketing, Business, or related field.

• A track record of meeting deadlines and validated ability to handle multiple, challenging priorities simultaneously in a complex, fast-paced environment.

• Experience in visual storytelling.

• Experienced in communicating and working with a diverse array of team members, including leadership.

• Strategic problem solver; self-starter; high degree of creativity to find new ways to achieve team goals.

• Excellent written and oral communication skills with a strong attention to detail.

• Fluent in Spanish, Mandarin, Korean or Vietnamese.

You should know

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources and hiring process, and more!

• Relocation does not apply to this position.

About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you will have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.