Direct Line Tele Response

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January 1970

Lots of female management, the mother of the owner was the founder, and it's about 85-90% female. Management tries to make accomodations in schedule around mothers' and students' needs, but like most call centers you'll find the hours are widely varying and there is almost always overtime. Also, it is a customer service role with limited actual control over resolving many caller requests', so do expect a fair amount of stress, especially if you haven't worked in a customer service call center before.

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Improve work-life balance and policies (e.g. flex-time, limit face time)

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Women Review Direct Line Tele Response for Culture, Pay and Gender Equality | Fairygodboss

Free, anonymous reviews of Direct Line Tele Response by female employees, including pay, hours, maternity leave, flextime, and company culture

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