Employee Reviews
(Winged ratings measure job satisfaction on scale of 1 to 5)
Anonymous shared this review of USAA, United States on Sep 23rd, 2023
"It is a great company with great benefits, but work / life balance needs to improve. "
Are women & men treated equally?
"Yes"
Does the CEO support gender diversity?
"Not sure"
One thing USAA can improve?
"Improve work-life balance and policies (e.g. flex-time, limit face time)"
Level of Flexibility
1
2
3
4
5
Is paid parental leave offered, and if so, how much?
"No / Unsure"
Would you recommend USAA to other women?
"Yes"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Fertility, Pension, Childcare, Health care
Want to submit a response?
Anonymous shared this review of USAA, United States on Sep 15th, 2023
"Be mindful of anything said, keep documentation of everything, and have the ability to back up any and all claims. "
Are women & men treated equally?
"No"
Does the CEO support gender diversity?
"Not sure"
One thing USAA can improve?
"Improve work-life balance and policies (e.g. flex-time, limit face time)"
Recent Salary
$100k-$150k
Recent Bonus
$10k-$20k
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Hours, Culture, Policies
Is paid parental leave offered, and if so, how much?
"No / Unsure"
Would you recommend USAA to other women?
"No"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Health care, Pension
Want to submit a response?
Anonymous shared this review of USAA, United States on May 21st, 2023
"Great place to work for both men and women, the only challenge is remote work is no longer preferred so advancement will only happen if you are hybrid"
Are women & men treated equally?
"Yes"
Does the CEO support gender diversity?
"Yes"
One thing USAA can improve?
"Promote more women into leadership positions"
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Hours, Culture, Policies
Is paid parental leave offered, and if so, how much?
"Yes"
8 Weeks Paid | 12 Weeks Unpaid
Would you recommend USAA to other women?
"Yes"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Fertility, Pension, Childcare, Health care
Want to submit a response?
Anonymous shared this review of USAA, United States on Jan 9th, 2023
"The parental benefits are unmatched in such a large company. "
Are women & men treated equally?
"No"
Does the CEO support gender diversity?
"Yes"
One thing USAA can improve?
"Other"
Position or Department
Executive Operational Planning Manager, Legal
Recent Salary
$100k-$150k
Recent Bonus
$20k-$50k
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Hours
Is paid parental leave offered, and if so, how much?
"Yes"
12 Weeks Paid | 4 Weeks Unpaid
Would you recommend USAA to other women?
"Maybe"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Fertility, Pension, Childcare, Health care
Want to submit a response?
Anonymous shared this review of USAA, United States on Jan 9th, 2023
"Depends on what level. Director level is where the glass ceiling starts."
Are women & men treated equally?
"No"
Does the CEO support gender diversity?
"No"
One thing USAA can improve?
"Improve work-life balance and policies (e.g. flex-time, limit face time)"
Position or Department
Quality Assurance Director, Business Intelligence
Recent Salary
$100k-$150k
Recent Bonus
$20k-$50k
Level of Flexibility
1
2
3
4
5
Is paid parental leave offered, and if so, how much?
"Yes"
12 Weeks Paid | 0 Weeks Unpaid
Would you recommend USAA to other women?
"Maybe"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Fertility, Pension, Health care
Want to submit a response?
Anonymous shared this review of USAA, United States on Jan 3rd, 2023
"Great benefits, great remote working culture, pay is not competitive but work life balance is good"
Are women & men treated equally?
"Yes"
Does the CEO support gender diversity?
"Yes"
One thing USAA can improve?
"Not much; it's a great place to work"
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Culture
Is paid parental leave offered, and if so, how much?
"Yes"
12 Weeks Paid | 0 Weeks Unpaid
Would you recommend USAA to other women?
"Yes"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Fertility, Pension, Health care
Want to submit a response?
Anonymous shared this review of USAA, United States on Jan 31st, 2022
"Women are treated equally. Generous benefits for FTE - contracting for them is tough. "
Are women & men treated equally?
"Yes"
Does the CEO support gender diversity?
"Not sure"
One thing USAA can improve?
"Improve work-life balance and policies (e.g. flex-time, limit face time)"
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Culture
Is paid parental leave offered, and if so, how much?
"No / Unsure"
Would you recommend USAA to other women?
"Yes"
How supportive is your manager?
1
2
3
4
5
Want to submit a response?
Anonymous shared this review of USAA, United States on Oct 20th, 2021
"great place for men and women. Slow paced so if you are ambitious you might have to tone down the expectations"
Are women & men treated equally?
"Yes"
Does the CEO support gender diversity?
"Yes"
One thing USAA can improve?
"Improve my compensation"
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Hours, Culture, Policies
Is paid parental leave offered, and if so, how much?
"No / Unsure"
Would you recommend USAA to other women?
"Yes"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Pension, Health care
Want to submit a response?
Anonymous shared this review of USAA, United States on Sep 13th, 2021
"Not a safe place to make mistakes. Document everything. Clique culture. Tenured employees have more value in their opinions, observations, and ideas. Not supportive of their military employees or military family members as they are their members. "
Are women & men treated equally?
"No"
Does the CEO support gender diversity?
"Not sure"
One thing USAA can improve?
"Other"
Position or Department
Insurance, Product
Recent Salary
$80k-$100k
Recent Bonus
$0-$10k
Level of Flexibility
1
2
3
4
5
"Highly depends where you work and who your leader is. Leader can ‘opt out’ of policy and higher guidance. "
Work-Life Friendly Attributes:
Policies
Is paid parental leave offered, and if so, how much?
"No / Unsure"
Would you recommend USAA to other women?
"No"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Fertility, Pension, Childcare, Health care
Want to submit a response?
Anonymous shared this review of USAA, United States on Jul 6th, 2021
"Say farewell to work life balance as there will be none unless you are management or higher. If they wanted you to have a life or family, they'd issue schedules compatible with them. The education benefit however is second to none. Funds fronted via education card, no strings."
Are women & men treated equally?
"Yes"
Does the CEO support gender diversity?
"Not sure"
One thing USAA can improve?
"Improve work-life balance and policies (e.g. flex-time, limit face time)"
Position or Department
Executive Resolutions Senior , Customer Service
Recent Salary
$50k-$80k
Recent Bonus
$10k-$20k
Level of Flexibility
1
2
3
4
5
Is paid parental leave offered, and if so, how much?
"No / Unsure"
Would you recommend USAA to other women?
"Maybe"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Pension, Health care
Want to submit a response?
Anonymous shared this review of USAA, United States on Jan 15th, 2021
"Work/life balance is great for the most part. USAA needs to focus on hiring and promoting more women into leadership positions. "
Are women & men treated equally?
"No"
Does the CEO support gender diversity?
"Not sure"
One thing USAA can improve?
"Promote more women into leadership positions"
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Hours, Culture
Is paid parental leave offered, and if so, how much?
"No / Unsure"
Would you recommend USAA to other women?
"Maybe"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Pension, Health care
Want to submit a response?
Anonymous shared this review of USAA, United States on Nov 12th, 2020
"It's a good place if you need a job right away. The benefits are good. But 90% of the jobs at USAA is on the phones. It is one big call center, with a lot of rules. It is nearly impossible to transition off of the phone to a non-phone position. Even if you are qualified. I have co-workers with Master's degrees, still taking phone calls. Very hard to get promoted. I lot of favoritism that goes on behind the scenes. "
Are women & men treated equally?
"Yes"
Does the CEO support gender diversity?
"No"
One thing USAA can improve?
"Improve my compensation"
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Hours
Is paid parental leave offered, and if so, how much?
"Yes"
12 Weeks Paid | 0 Weeks Unpaid
Would you recommend USAA to other women?
"Yes"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Fertility, Pension, Childcare, Health care
Want to submit a response?
Anonymous shared this review of USAA, United States on Apr 15th, 2020
"Lots of "invisible rules" to conform too if you want to be successful. Company is slow to make decisions. Poor communication across company results in several teams working on similar projects simultaneously. Company as a whole is resistant to change- there are leaders and teams that try to push for new ideas. Heavily relationship based, rather than skills based- meaning your promotion and success lies in you grasping the "invisible rules" and being an ill-defined subjective "culture fit". "
Are women & men treated equally?
"No"
Does the CEO support gender diversity?
"No"
One thing USAA can improve?
"Other"
Position or Department
Human Resources
Recent Salary
>$150k
Recent Bonus
$20k-$50k
Level of Flexibility
1
2
3
4
5
"Work flexibility is tremendously dependent on your supervisor, team and area of the company. "
Work-Life Friendly Attributes:
Hours, Policies
Is paid parental leave offered, and if so, how much?
"Yes"
16 Weeks Paid | 0 Weeks Unpaid
Would you recommend USAA to other women?
"Maybe"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Health care, Childcare, Pension, Fertility
Want to submit a response?
Anonymous shared this review of USAA, United States on Apr 2nd, 2020
"I love working here! They value my contributions as an equal. "
Are women & men treated equally?
"Yes"
Does the CEO support gender diversity?
"Yes"
One thing USAA can improve?
"Not much; it's a great place to work"
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Culture
Is paid parental leave offered, and if so, how much?
"Yes"
12 Weeks Paid | 4 Weeks Unpaid
Would you recommend USAA to other women?
"Yes"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Childcare
Want to submit a response?
Anonymous shared this review of USAA, United States on Oct 18th, 2019
"I would tell women to be prepared to face gender inequality in key leadership roles. It's harder for women to succeed-they need to work harder for promotions, for getting hired in leadership roles, and to break stereotypes."
Are women & men treated equally?
"No"
Does the CEO support gender diversity?
"No"
One thing USAA can improve?
"Improve my compensation"
Position or Department
Product owner, IT
Recent Salary
$80k-$100k
Recent Bonus
$10k-$20k
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Hours, Culture
Is paid parental leave offered, and if so, how much?
"Yes"
12 Weeks Paid | 6 Weeks Unpaid
Would you recommend USAA to other women?
"Maybe"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Health care, Pension
Want to submit a response?
Anonymous shared this review of USAA, United States on Oct 10th, 2019
"Good benefits.
Be ready for change.
Respectful challenge is not appreciated and you may not feel heard in your expertise. "
Are women & men treated equally?
"No"
Does the CEO support gender diversity?
"Not sure"
One thing USAA can improve?
"Other"
Position or Department
Strategist
Recent Salary
$100k-$150k
Recent Bonus
$10k-$20k
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Hours, Policies
Is paid parental leave offered, and if so, how much?
"No / Unsure"
Would you recommend USAA to other women?
"Maybe"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Health care, Childcare, Pension, Fertility
Want to submit a response?
Anonymous shared this review of USAA, United States on Apr 23rd, 2019
"Advocate for yourself. Join diversity business groups. Ask questions. Point out lack of diversity in leadership and volunteer to serve as a sounding board.
Ask for training in leadership early and often. Seek mentors."
Are women & men treated equally?
"No"
Does the CEO support gender diversity?
"No"
One thing USAA can improve?
"Promote more women into leadership positions"
Position or Department
Lead Experience Strategist, Marketing
Recent Salary
>$150k
Recent Bonus
$20k-$50k
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Hours, Policies, Culture
Is paid parental leave offered, and if so, how much?
"Yes"
12 Weeks Paid | 24 Weeks Unpaid
Would you recommend USAA to other women?
"Maybe"
How supportive is your manager?
1
2
3
4
5
Which benefits are offered?
Parental leave, Health care, Childcare, Pension, Fertility
Want to submit a response?
Anonymous shared this review of USAA on Mar 25th, 2019
"Great place to work, competitive but fair. I never felt selected or not selected based on my gender, "
Are women & men treated equally?
"Yes"
Does the CEO support gender diversity?
"Not sure"
One thing USAA can improve?
"Not much; it's a great place to work"
Position or Department
Rep, Finance
Recent Salary
$25k-$50k
Recent Bonus
$10k-$20k
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Culture
Did you take Maternity leave?
"No"
Would you recommend USAA to other women?
"Yes"
Want to submit a response?
Anonymous shared this review of USAA on Oct 3rd, 2018
"USAA is very committed to its values and understands that people need work life balance."
Are women & men treated equally?
"Yes"
Does the CEO support gender diversity?
"Yes"
One thing USAA can improve?
"Improve my compensation"
Recent Salary
$50k-$80k
Level of Flexibility
1
2
3
4
5
Work-Life Friendly Attributes:
Culture, Hours
Did you take Maternity leave?
"No"
Would you recommend USAA to other women?
"Yes"
Want to submit a response?
Anonymous shared this review of USAA on Dec 8th, 2017
"It is a difficult job but a great company. Benefits are amazing. Everything (promotions, salary, bonuses) are based on performance not gender."
Are women & men treated equally?
"Yes"
One thing USAA can improve?
"Not much; it's a great place to work"
Position or Department
Senior Specialist
Recent Salary
$50k-$80k
Recent Bonus
$10k-$20k
Work-Life Friendly Attributes:
Policies, Culture, Hours
Did you take Maternity leave?
"No"
Would you recommend USAA to other women?
"Yes"
Want to submit a response?