I graduated in 2020 with a biology bachelors degree and didn’t do internships in college, so I was unprepared for a job.
March 28,2022 at 2:39PM UTC
Last summer, I accepted a full-time job offer, mostly because 1) it was the first FT offer I’d *ever* gotten and TBH months of fruitless indiscriminate job-searching before that had been so discouraging, and 2) I thought it would allow me to start building "professional" experience in general, and maybe in the future it wouldn’t be so discouraging to apply for other jobs if I actually had experience at a company on my resume. It was an “accelerated” technical account manager (TAM) position at a large SaaS company.
I remember during the interview, the hiring manager cast TAM as a great position that gives you “consulting” experience and the chance to build strong relationships with customers and be a “strategic thought partner”. That all sounded great and potentially exciting to me at the time, where my previous work experience had just been two internships at separate remote startups each lasting 3-9 months. I remember taking the job thinking that I would stay at the company for 2-3 years, gain general “professional experience” and learn new skills, and use this as a launching pad for my career.
The first 5 months of the job were actually, literally, doing grunt customer support tickets where your worker metrics were volume-based. This was to “learn the product” and its specialty areas, before becoming a full TAM at the one year mark (the “accelerated” TAM portion; since I didn’t have previous customer management experience, I'd need product knowledge). I started gradually becoming disillusioned, and then that accelerated very quickly.
Customer support is obviously doing customer support, but from my glimpses, even doing TAM work at this company seems like some customer support, dealing with potentially ungrateful or rude external customers, and lots of internal and external meetings that feel pointless. I don’t feel like I’ve learned ANY skills except for learning about the company’s platform (and that’s not a skill).
It’s hard to imagine back now, but I think before I took the job, the idea of getting “consulting” experience for clients seemed appealing, like hey I’ll finally develop something to put on my resume and be employable, and not struggle so much in the future searching for new jobs once I’ve worked here. I honestly did not have any frame of reference for what a TAM does. Now that I do, I’m very seriously thinking about pivoting to data science or software engineering, getting out of this company.
BUT my main question/concern is, how would you define TAM? What does a TAM really do?
Like, what are the key competencies that being a TAM can build? What’s their core job function, and what’s the general career path moving forward? What kinds of skills do TAMs actually build, and what’s a general salary ceiling as a TAM? I want to know what I'm really choosing to cut off if I decide to quit TAM now, so I can judge if I'm ok with not cultivating those skills. ? And also get experienced insight on how customer service-heavy TAM really is.
My impression of it is it’s relationship management and customer support primarily… and to really simplify things, if that’s mainly it, I don’t think I’m interested, but I’d really love to hear how other more experienced professionals view TAM! Has my experience been an anomaly? Thanks so much! :)
Browse recent posts
The execs at my company are giving me “weekend homework” and I’m getting sick of it.
Recently, three different execs have approached me on Friday afternoons with requests for project planning/research to be done over the weekend, with a report back on Monday.
I’m in mid-management. I don’t report directly to any of these execs. My direct boss does not work weekends, nor do they require me to do so.
None of the projects I’ve been given thus far are critical to operations, nor are they really within my scope or skill set. It’s nothing I’m unable to do, it’s just a stretch of my usual duties and areas of focus.
On the one hand, I guess I should feel honored that they recognize my abilities, insight, and ideas and are giving me an opportunity to show what I can contribute beyond my JD.
On the other hand, there’s been no explicit mention of opportunities to grow into a larger role or expand my scope and these projects really cut into my time with my husband and son on weekends because I’m either working or feeling anxious, exhausted, and irritated.
It doesn’t feel worth it, frankly - even if there was a big, meaty promotion being offered I’m not sure I’d want it if it meant being consumed by work 24/7.
How can I delicately and professionally decline to work on special projects on my weekends, while not risking the apparent favor of the execs?
3 Likes • 10 Comments
Is it normal for managerial professional roles to have to provide a three month notice of intent to leave or change jobs internally?
I’m finding that positions I’m applying for are not willing to wait three months to onboard me.
0 Likes • 5 Comments
I just realized that my employer of six months has been paying me 6k less per year than my offer letter.
In addition, 60 days into my job, they had told me that I would receive an increase of 5k in January, but that never materialized and I am not expecting it at this point. What do you think of all this? Does it seem to you like they never intended me to be a long term hire? This has NEVER happened to me before, but is this common? Is this a tactic?
1 Like • 5 Comments
Are the companies listed within the dropdown list on the jobs tab the only companies that have posted jobs?
If so, where can I find a list of all of the FBG employers (posting job or not), so that I can follow them and review their job boards? Thanks.
0 Likes • 0 Comments
last Tuesday (5/14/23) I did a virtual interview powered by HireVue for a target store in my area.
I received notice this morning (5/26/23) that I didn’t get the position. I am not bothered that I did not get it just at odds as to why the HR person addressed me with my nickname and not my name that is on my resume or how I introduced myself on the virtual videos. The email mentioned they could not tell me why I didn’t get hired but that I was not chosen. Has this ever happened to anyone before?
1 Like • 3 Comments
Hi everyone ,
Are there any good organizations considerable enough for Military widows , who want to work back .I lost my man in uniform in 2021 and after that got into VMware that was very well going off but with VMware's sudden acquisitions , my job is at risk and I am looking for new role.
I am a functional QA tester working at P-2 band. please someone can help and guide me .I have 2 kids 4 n 10 year to be taken care of .
Share your insight
Join an authentic community that helps women support each other at work. Share your professional experience or ask for advice — you can even post anonymously.