After an unprecedented year; working from home, harder and longer than I ever worked in the last 20+ years with this company. Balancing the best I know how...work & home life. Truthfully, by the skin of my teeth. Management is fully aware of the inflexibility of mutual companies and yet the fluid need by clients, coupled with their expectations versus reality. I entered my video performance review, not expecting to be glorified for what I managed to accomplish this past year, but just a little bit more of you did good in the face of a difficult year. What I got is you’ve always consistently been detailed oriented, you have a very high retention of clients, now let me poke some holes (some within reason, some just not attainable with the current structure of our unit) and use these to give you the most meager pay increase. Needless to say, I’m discouraged. Yes, I should be grateful that I’m employed and I am. But I just can’t get past the meager salary increase when I’m told our department’s revenue increased this year and the spin involved in this was just incredible. Thanks for listening, I needed to it get out..