I work in customer service, we have over 4k members and get hundreds of calls per day. Some are frequent callers so they develop favorites and tend to ask for them every time. We are all on one phone number with personal extensions for internal use only.
Today, while on quite the unpleasant call, my personal extension began to ring. I looked and imagine my surprise that it was not a coworker but rather a member who is not supposed to have my personal extension. I shrugged it off and went on with my call and then my cell phone began to ring. Caller ID showed the name of the member who was trying to reach me on my personal extension. I couldn't believe it. I immediately sent a mass message to my team to get to the bottom of how a member not only got a hold of my extension number but also my cell phone. I do not have a company cell phone, my company does not offer compensation to me if my phone is used for work so to me this is unacceptable. I expressed how much I did not appreciate that my personal information was given out and as for responses I got jokes and sarcasm. My boss' response " people call my phone all the time". And I would take this up with HR but quite frankly our HR department isn't the greatest.
I have been wanting to leave this job for quite some time for various reasons (in short, it's a toxic environment, for example; I was once written up for having a panic attack) but have been having the worst luck finding a replacement. I can land the interview but that's as far as I get.
Should I take the risk of quitting before I have a new job for the sake of my mental health?
**To clear something up, the direct extension normally wouldn't bother me however, the reason customers are not to have our direct extension is because all of our customer service calls are to be recorded, it's company policy. Direct lines are for internal use only as they are NOT enabled to record the call.
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My manager, the second one I’ve had in my 2 years in this position, is leaving.
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Hi all - ok this is a first.
The new boss, promoted from within, and I are a bad fit, to put it mildly. I put in my two weeks’ notice, and she replied that I could leave tomorrow.
Here’s the twist: I WANT to stay for two weeks, to put files in order, to coordinate with co-workers the processes for future events, and to finish setting up a Dropbox account for my department. Most of all, I work in a retirement community, and want to ease these beloved residents into the knowledge that their trusted friend is leaving them in good hands. They just lost the last ED without notice and took it badly.
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Still, I have a good plan for leaving, and as you can tell from the above description of her, any discussion is going to go badly.
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