Seek to understand 1st

Those that travel to larger cities may or may not be aware of chain discounts. They're used to keep the money within a chain or area by discount card or some other code. Recently a bar manager and hostess were seating visitors from Sweden. After inquiring about their stay and possible site seeing plans while I'm Chicago, the manager says you're staying with us, you qualify for an urban discount. The women then accuse the manager and hostess of being racist. The manager is Chilean Swedish and hostess African while the Swedish women white. They wouldn't listen to what the manager and hostess tried to explain. Terminology is everything. 3 travelers that misunderstand could've cost two people their jobs. Luckily HR reviewed the situation and dismissed it with a laugh.