I'm a retail manager and I have a direct report who struggles to get her tasks completed despite receiving significantly more hours than are budgeted for her team. When asked why tasks aren't done or aren't completed 100%, she complains that no one helps her. As part of my role I work her shift (completing the assigned duties) on her days off. When she returns to work she asks her team what I did, how do I help her understand that this isn't appropriate; I don't report to her or her team? How do I get her and her team to get their tasks done on time , following procedure and to standards.